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I was charged twice for one month, they didn't have a cancel button => your trial registration will result in you being charged or canceling your credit card
I signed up with Paypal, and tried to cancel before I got paid, but they didn't have a cancel button, they still charged my Paypal. I was charged twice by them a day, be careful, they won't refund you, this is a lesson.
We're sorry to hear about the unfortunate circumstance that you experienced! Please note that you can find the cancel/downgrade button in your account billing page. We would be more than glad to be able to sort things out for you and help you with your account. Please reach out to us at support@spocket.co and we'll gladly help you the best we can. We'd be looking forward to assisting you soon!
terrible pricing no such thing as whole sale prices with this app it requires you to leave a good review in order to let you continue to use for free
We would like to extend our sincerest apologies if you felt that the prices you saw on Spocket are not at par with what you were expecting. At Spocket, we worked tirelessly to bring you amazing products from the best suppliers that will fit every dropshipper's niche at very affordable pricing as we want our customers to make huge profits with the help of Spocket. And, if you’re not able to find what you’re looking for, we find ways to make sure that we make it available by scouring for top suppliers to on-board to the team.
We’d love to hear more about your experience and the products or the supplier that you found that didn't have wholesale prices so we can price-match and bring you the lowest prices on the platform. You can always reach out to us at support@spocket.co and our team will be available to cater to your needs.
We hope to see you be a part of the Spocket family as we continue to grow and help you thrive in this industry.
The items are too expensive. I would not be able to make much profit. Once I changed to shipped from UK (because I don't want long shipping time) there was almost no items left.
Sorry to hear about your experience! We understand that there are certain items that might seem to be expensive at first but our suppliers are actually required to give a minimum of 25-35% profit margin on all their listings. If you feel that the items are not within that margin, we would be more than happy to investigate that supplier and take the appropriate actions necessary. We will have one of our account managers reach out to you directly to make sure that we resolve any concerns you may have. We appreciate your kind understanding and patience!
It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime so we can share with different promotional plans that we do offer. Thank you for giving us a chance and we wish you all the best! - Abigail
Products in Spocket are so expensive, most important is they have the original retailer's name or website water-marked on each product picture. Basically, Spocket is not meant for drop-shipping, it is for advertising for another shop. Please change your app description to something else instead of drop-shipping because why would any body buy stuff from my site if they could go get it cheaper on the original online store.
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the pricing and branding on our products. Our goal is to provide high-quality products and services, and we understand that pricing and branding are crucial for your business. We appreciate your input and will consider it as we work on enhancing our platform. If you have specific concerns or need further assistance, please reach out to our support team. We’re here to help and ensure a better experience for you.
I was very disappointed with this app. Sprocket's products come from Etsy sellers. I wouldn't mind that at all except that they expect ME to do their work for them and contact each seller myself in order to sell their products.
We’re sorry to hear about your disappointment with the app. It’s important to us that you have a smooth and efficient experience. While some products may come from various sources, including Etsy sellers, our goal is to streamline the process for you. We understand that having to contact each seller individually can be frustrating. We appreciate your feedback and will look into ways to improve the integration and communication processes. If you have any specific issues or need assistance, please reach out to our support team. We’re here to help.
I would give zero stars if I could. I downloaded this for a day. I figured I would not be charged after deleting the app as many do not. They are currently telling me that they cannot refund the charges cause it's against their "policy" because apparently the subscription page states you have to go through the unsubscription process to not receive future charges. Regardless, this is a B.S. policy to charge people who are no longer interested in the app and have forgotten to unsubscribe/read the fine print and then justify a no refund policy. Horrible way to do business I have not encountered this issue with ANY other app.
Thank you for voicing out your concerns! We appreciate the feedback as this helps as grow and be better for our customers.
For most situations we try to be as understanding as possible so there will be exceptions. If there was a billing error on our side (as we give users one week to test run the app at no charge), please reach out to support@spocket.co and we will investigate your case for confirmation. We’d like to discuss the matter further with you and see how we can make things good.
If I could leave zero stars, I would. Spocket is an emblem of the worst practices a business can adopt, hiding behind flashy marketing and dubious 5 star reviews, while they stealthily rob unsuspecting customers.
Promising a vast array of "quality" products, they deliver nothing but disappointment. The product selection is severely lacking in both quantity and quality, making their service utterly futile.
Their reckless disregard for customer data is horrifying. After deleting their app within the 7-day trial period, I was shocked to discover Spocket had retained my payment information unlawfully and charged me an outrageous $140 CAD. A clear violation of trust and basic customer rights, as well as Shopify's policies.
Their customer service is an affront to the term itself. Instead of aiding their patrons, they take pleasure in shrugging off valid refund requests, showing a shocking lack of empathy and blatant disregard for their customers.
Not only did this experience steal my hard-earned money, but it also robbed me of valuable time. Two full days spent wrangling with Shopify, the BBB, Spocket, and PayPal in a desperate bid to recover my funds.
This company made me feel inconsequential and exploited, a mere number in their list of victims. I was treated not as a customer, but as an easy mark.
Do your due diligence before considering Spocket. Take a moment to check their BBB profile (https://www.bbb.org/ca/bc/vancouver/profile/drop-shipper-mailing-services/spocket-inc-0037-2401868) to see the real, unfiltered experiences of users like myself.
I am actively campaigning to have this company removed from Shopify's store. Until that time, I implore my fellow entrepreneurs: avoid Spocket at all costs.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail
SCAM ! You do not get a free trial ! I deleted app after a day then was changed for 30 days ! Scam scam scam scam scam !!!!!!!!!!!
Hi there! Thanks for letting us know about your experience and we hope to resolve this to your benefit and earn you back as a customer. But first, we would like to clarify that we do offer 7-day trial period to users and they are given a week to test out Spocket for free. We are also in the process of updating our billing system as our main goal is to provide you, our customers, a more streamlined process!
Voll der scheiß funktioniert noch nicht mal. Man will nach Produkten suchen die von Deutschland verschickt werden aber jedes mal zeigt er nur Produkte aus den Usa an......
Hallo! Es tut uns leid zu hören, dass es Ihnen etwas schwer gefallen ist, die gesuchten Lieferanten zu finden. Wir würden uns sehr freuen, Sie dabei zu unterstützen. Bitte kontaktieren Sie uns unter support@spocket.co und wir helfen Ihnen gerne weiter!
Hi there! We're sorry to hear you found it a bit difficult to find the suppliers that you were looking for. We would be more than happy to walk you through. Please reach out to us at support@spocket.co and we'll gladly help you out!