Spocket ‑ EU & US Dropshipping

I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors

Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping.

Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.

Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.

In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.

So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.

As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.

Since this is my first experiment with dropshipping, I will say that it was a painless experience to set up. :-)

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A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.

Whatever if you start or grow you find what you need.
Excellent app and experience with the instant support, if you need something Russel is there for you!

I mean the others too...

Vash was very helpful sorting out my issues. It will be a couple months before my store goes live. I was subscribed and wished to not be billed while my store was not live. Vash took care of getting the billing stopped. No problem! William

GREAT SELECTION OF PRODUCTS. LOVE THE SHIPPING TIMES AND COST OF PRODUCTS. IT IS VERY EASY TO USE AND INTEGRATES WELL WITH MY STORE

Really amazing products!! Good descriptions on products. Good support chat/Good interface. good fotos highly recommend this app.

Helppo käyttää ja tarvittaessa saanut apua erittäin nopeasti. Asiantuntevat asiakaspalvelijat vastanneet kysymyksiin.