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As a paid subscription, I wouldn't recommend this to new sellers. Wait until you find that you can support an audience. Also, do your research and make sure that they have enough products for you. Their selection is very minimal. The main reason for the one star is because I tried to cancel one day past free trial because I don't find it very useful but they refused. 100% not a business practice from a company that I would want to do business with. You have to be a pretty big scumbag to hold someone's money and not provide a service. Good luck with the chargeback!
Thank you for sharing your thoughts and experience. We sincerely apologize if we caused any inconvenience. Currently, Spocket does have over a million products active and It is true that selections can sometimes seem limited depending on your preferred niche but rest assured that we will continue to work on adding more suppliers with more quality selections. Regarding your account concerns, we would be more than happy to re-evaluate your request as we want to make sure that everything is fair and in order. We'll have one of our account managers reach out to you directly to help sort out any concerns you may have. Thank you for your patience and understanding!
I had a frustrating situation that was handled quickly with kindness and knowledge. It was a product customization issue and the rep I chatted with got me the answers I needed quickly and efficiently
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We'll make sure to share this feedback with the team to give them the recognition that they deserve. - Irene
Easy to understand and no issues with navigating when trying to apply specifics to my store. The product selection is fantastic and so much to pick from when trying to decide a niche.
A wide range of product selections plus quality is one of our apps' main feature so that you may have all the options that you may need. We're happy to know you are not having any issues with our app. Thank you for choosing Spocket!
Possibly the biggest rip off you may experience, as soon as I installed the app to my shopify account, I get a message that says and I quote "Give Spocket a 5-stars review here on Trustpilot about your experience and your account will be upgraded to Starter plan for FREE. ❤️"
So off the bat the reviews you read may not even be real or trustworthy. I haven't spent too long on the app because many products you find here can also be found on Aliexpress at a cheaper discount, and in some cases I have found products that ships within the United States, and total cost is still cheaper than using Spocket.
Most products are purchased from countries like China, than shipped to Spocket suppliers warehouse in the United States, than drastically upscale to a higher price than you would buy from Aliexpress and sold to you. So if you want faster shipping than yes, buy from here. However consider the monthly/yearly fee they charge you as well as the cost per item vs Aliexpress.
Also while doing some more product comparison I found that some suppliers even buy the product from another source and than slap their logo onto it and sell it as theirs. For example a product I found on Walmart called ACOPower Wheeled 42-Quart Portable Solar Powered Fridge Cooler can Fit 64 Cans for $399, but on Spocket it's called LionCooler and it sells for more than $500 to the buyer and than they want you to sell it for $700+. This is just one of the products I researched, there are plenty more.
Thanks for the honest feedback! We have noted the product mentioned in this review and have contacted our supplier about it. We do our best to negotiate the prices and bring it down as we'd like to offer discounted rates for our retailers to be highly competitive in this market. As for your other concern, please know that users are not required to write about Spocket but still, we would like to make things right and correct any misunderstandings hence if you change your mind, please let us know and contact us at support@spocket.co.
Loved this app! Super easy to install and navigate! I would highly recommend anyone looking for a dropshipper to use Spocket!
awesome App .Amazing products. I hope all using this App .very nice support and good products .Spocket is the best
Great! It's amazing to have you with us! Your support and recommendation is highly appreciated. Thank you!
What lack of professionalism they have, I placed an order from January 24 and to date I have not received my product, I talked to them several times and I thought they were going to solve the problem, but it was all a lie, a request that I made should take 4-7 days, I hope they learn and take some professionalism because I see that they do not have it.
We greatly appreciate the 5 stars, thanks so much! We can definitely promise you that we'll continue to provide quality service and help out merchants such as yourself as best as we can. All the best!
Awesome support! Help me from the first minute great viewing experience too! I'm new to this shovel to be as good as it looks!
Awesome! Thanks for your kind words and we are glad that you are having a great experience. Feel free to reach out to us anytime! - Erwin
This app is amazing!! great selection of usa based suppliers so you can get your product to the customers as fast as possible
You got that right! Our selection of USA and EU based suppliers is currently one of the biggest in the market today so you're definitely in the right place. Lets stay amazing together! Thank you for being with Spocket!
Thx for the great service and fast shipping time. Unlike using AliExpress which has a very Lomb shipping period.
Glad to know you have been enjoying our app. Happy Spocket-ing!