Spocket ‑ US & EU Dropshipping , 5 304 vurderinger
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NICE APP! GREAT PRODUCTS AND CHOICES, VERY USER FRIENDLY, I LOOK FORWARD TO DOING GREAT THINGS WITH IT
It's honestly not worth the price in my opinion. Falsely advertised shipping times. There is no way to directly contact distributors. You will actually notice there are many dropshippers already on this platform selling products at ridiculous prices compared to market. Many of the distributors do not update their inventory correctly, or update order status at all. I would be left not having the status of the package for WEEKS until I contacted customer support. As you begin adding products to your store, beware that many of them will randomly go out of stock. Management needs a much better process in place to vet these suppliers. This app should absolutely not be anywhere close to $50 a month. UPDATE: *After leaving this review, Spocket reached out to me and requested I do a 3 month free trial to see if my experience changed. I did not use Spocket services during this time and they refused to issue a refund. Says alot about a company willing to sour an experience over $49.
Thank you for sharing your experience and opinion! We greatly appreciate it as it helps us know what needs to be done to avoid such circumstances. Please know that it is absolutely unacceptable for suppliers on board with us not to provide reasonable prices and a tracking number for every order they receive thru our platform. It is a requirement for them to stay on board with Spocket and we'll surely take the appropriate actions to rectify this. We do promise that if an order takes more than the advertised processing time + shipping time, that order should be valid for a refund but please note that only business days can be counted. We checked on the 10 orders you have on your account and it seems like you have received a refund for those orders that was requested to be refunded. If this is not the case, or if there was anything we missed, we would be more than happy to further assist you with it. We will have one of our account managers reach out to you directly to help however we can. Rest assured that we will do our best to make things better for you! Thank you for your kind understanding and patience!
Spocket is so easy to use! Thank you for the help getting me started on my first journey into ecommerce.
Awesome! We're happy to be of help! We wish you the best and we're looking forward to joining you throughout your journey! Thank you for choosing Spocket!
DO NOT TRUST THIS APP - I downgraded and paused the plan permanently. However, this App recovered the subscription under the table without my permission and charged me for two more months until I found the problem from my statement, they did not confess and said they don't have a Refund-Policy. I wrote an email to argue but they directly ignored my message until now. I am so disappointed with this APP, NEVER EVER USE IT AGAIN!
Hi MHomeWare! Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service. One of our account managers will reach out to you directly to help with any issues that you may have. Otherwise, please chat with us or email us at support@spocket.co so we can look into this matter immediately.
i love this site it is a great way to get things done for you bussiness,very help ful i can always count on this site.
Thanks for this! And please know that you can always count on our Support team to help you out. We wish you nothing but the best for your business!
Iam just starting my online store and this app has been fairly easy so far. Easy navigation and connection to my shopify
Hello and welcome to Spocket! We are delighted that you have chosen to use this app for your dropshipping journey. Our customer service is available 24/7 to assist you with your questions, so please contact us at any time! - Erwin
I plan on using this App to increase my dropshipping products. I am just starting out so excited to see what happens. I will review again in a couple of week.
I used the app. It is nice so far. I would suggest it to others. I would like to see more from this app.
its a good app for online entrepreneurs and online sales. theres a lot of good features compared to other online apps
Thank you for leaving us a review and we hope that you find Spocket a useful tool to help for your business in sourcing the best items from our selection of vetted suppliers!
Still new/ Too early to rate fairly but the prompt to respond to this survey would not go away. Not a fan so far.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail