Spocket: USA & EU Dropshipping

Just joined the Pro Plan... Wow, it's amazing, 10 stars! So many unique products to choose from! Plus, Spocket is very user-friendly, which is great for people just starting out, like myself. Gotta Go Now! Have Products to Add. Thanx! ;)

A large selection of quality products for my online store and VERY user friendly! Other wholesale stores look cheap but Spocket's website looks like they offer quality items and quality communication. Love the Free Trial offer!

Just started using this app. So far its one of my favorites. I like the inventory and prices. Still learning more about it.

The Pro plan that cost $99 is advertised as allowing you to import unlimited number of products to your store. Not true, you are stopped after certain number and they demand a minimum amount of sales in order to allow you to keep adding products. This information is not shared anywhere on their site. The plan description is misleading, I wasted $99 and valuable time. The benefit I saw of using this app was having access to china (AliExpress) products with comprehensive titles and description. Saving me the time to edit AliExpress product titles and descriptions. All the products in their catalog are available on Aliexpress for a cheaper price and free shipping.

Including it’s main benefits, how it works, key features, if you can build a successful online store with it, and if it's actually worth the money

Buena muy fácil de usar buena variedad de productos los precios un poco elevados pero no se comparan a la ganancia.

I was very upset at the beginning about the customer service but my Issue was finally solved. so I am happy. Thank you.

Started working with Spocket 2 weeks ago:
1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient.
2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”.
3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days.
4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”.
5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet.
6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.

For the monthly subscription price not worth the amount of product it provide. Also lower margin due to high listing cost than most store plus when you add shipping cost. only pros is faster shipping service. Need more product to be worthy of the monthly price

I'm updating this again. I have mixed feelings on this app. I have had SO MANY problems with orders, but I will say that the issues were caused by the supplier and not Spocket themselves. As a result, I will share my thoughts on them separately.

Spocket
Spocket has a good interface where it is easy to upload products and get your store started. They do have customer service reps who do try to help you when you have a problem. They may be slow to respond sometimes, but John specifically does really try to resolve the issues and is a genuinely nice person who has the unfortunate job of having to relay what the supplier tells him.

Where Spocket itself has issues is that it does have accountability for the suppliers it has on it's site and the supplier I worked with brought me nothing but problems (see below). Spocket itself isn't bad, but I would say suppliers need to be vetted more and held to a higher standard.

Fushia Odysseus (supplier)
If you use Spocket, DO NOT use this supplier. I had nothing but issues with them including:

- claiming they have products in stock only to have them cancel the order saying they are out of stock after they allegedly shipped the order (happened four different times)
- Forgot to send a piece of a product and pushed back when I reached out to Spocket about the missing item. The only reason the customer was able to get their complete set was because John sent a new one on Spocket's dollar
- claimed to have sent 8 packages on July 10th only to find that they did not drop off any of the packages at the post office until July 19th when they allegedly claim their processing time is 1-3 days and their shipping time is 1-3 days. They also repeatedly lied to Spocket saying they sent the items when that was clearly not the case

Overall, Fushia Odysseus will not fulfill your orders on time and how you expect them to be. They will also not accurately track their inventory causing half your orders to be cancelled. They are a horrible supplier who does not know the first thing about customer service. They do not consistently or accurately do any of the things a dropshipping supplier is supposed to do.

If I could rate the supplier negative stars, I would; however I am giving two stars to acknowledge that Spocket staff actually do care and make an effort to help you and do have the unfortunate job of dealing with Fusia Odysseus on these matters who was not communicative and straight up lied about things regarding their inventory and shipping. I would give John five stars for his effort on this, as he did really make an effort to help even though the supplier made it extremely unpleasant for everyone involved.

If you find a good supplier on Spocket, you might have a better experience than I did with this app.