Omtaler (6 822)
Raffiner
-
Etter vurdering
excellent
Hi Seasons Mart! Great! We are happy to know you are satisfied with the service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I had some issues with importing items to my store but the individual who helped me out via chat desk was extremely helpful! Got my issue resolved. Excellent service.
Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us again if you have questions and we'll be happy to answer that for you. Have a wonderful day! -Erwin
I just started using this app so far it is user friendly. The only thing I don't like is the fact that some of the products some of the products won't let me save the changes that I make do to a system error
Thank you for your feedback! We are very sorry to hear about your experience. We regret that your experience did not meet your expectations and have shared your feedback with our team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Absolute scam of an app. These "I love it reviews" I don't know where it's coming from but I highly doubt they're real.
1.) Keyword search functions are an absolute nightmare. I can search specifically for "electronics" and clothing items, towels, and blankets would be my selections.
2.) I applied for the free trial, and then it lapped while I already removed the products from my website by a couple of days since I never used the app. They charged me full subscription prices when I canceled the account, they refused to refund me because of a "no refund" policy. On top of that, if you're going to charge me, and I cancel and immediately lose all "premium" functions that you've already charged me the month for is absolutely unfair practice.
I would highly NOT recommend this app to anyone. Especially since these policies can be discouraging if you're new to Shopify. Absolutely horrible service.
I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback.
Regarding the issues you’ve mentioned:
Search Functionality: We are aware that the search function can sometimes return unrelated results, and we are actively working on improving its accuracy to ensure it better meets your needs.
Subscription and Refund Policy: I understand your frustration with the subscription charges and refund policy. While our policy states no refunds, I recognize that your experience was not satisfactory. I will escalate your case to our support team to review the situation and see if we can offer any resolution.
Customer Service: We are taking your feedback seriously and will use it to improve our support processes. Ensuring that our customers receive prompt and helpful assistance is a priority for us.
Thank you for bringing these issues to our attention, and we appreciate your patience as we work to improve our service. - Eleanor
five stars yewwww. So far so good this is my first week and having a blast check us out Thats Nice Brand dot com.
We are always here and happy to help! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I am very satisfied with the attention Mr. Erwin gave me. He answers all my questions with kindness and willingness to help. Thank you very much for your good service!
Hi Destiny Furniture & Decoration! That's great to hear! We are glad that Erwin was able to help you with all your questions. It also gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
havent sold anythig yet mainly cause im still working on the store but far as i can see its great i love all the different products that are on the site i can literally get any kinda style clothing or products like camping gear what ever a person might want its there for you
Amazing! Thanks for signing up with Spocket and deciding to connect it with your Shopify store. There are lots of products you can choose from and rest assured we'll add more soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Amazing!!! The customer support is super as well! The products are wonderful and not common like on other apps. This is a must have app! Highly recommend!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers, you rock!
I've found the help of Eleanor extremly helpful , really good and very positive. Really appreciate the transparency of Spocket platform. They didn't let me lose my time.
Thank, you.
Hi CatMadame! Awesome! Thanks for your awesome review. We are happy to know that customer support especially Eleonor is doing an impressive job assisting you with your inquiries in a timely manner. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby