Omtaler (5 488)
Raffiner
-
Etter vurdering
Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.
Thanks for sharing! We have indeed adjusted our pricing to reflect the value users get from our tool and to make room for some great incoming new features but since you are a Spocket user since last year, our Support team will be in touch with you soon to get this resolved.
Based on my professional experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier and wait for a reply, which could take up to 48 hours. This meant that orders were often late, and I had to deal with frustrated customers demanding their tracking numbers. I was also frustrated by the lack of direct access support had to contact the supplier. Every week, I have to reach out for help because an order hasn't shipped on time, and even the chat feature they promoted as a benefit was often unresponsive. Additionally, there was no option to confirm if an item was in stock before paying the supplier, and once you pay for an order, you're stuck with it for weeks without the option to cancel. As a small business owner, I find this lack of control over a large number of suppliers to be unacceptable and detrimental to retaining new and existing customers.
Thank you for the feedback! We are happy to have you with us. Please know that our support is available for you anytime in case you need any help. Just reach out to our 24/7 chat support or email us at support@spocket.co and we'll gladly help you out! We are hoping for your success! Thank you!
Good support by Russel :)
Kind, detailed, and helpful!
She solved my problem quickly.
Satisfied and happy!
Awesome! Your satisfaction and happiness is more than enough reason for us to do even better. Thank you for choosing Spocket! -John
Worked with Melvin at Customer Service. He was very responsive and knowledgeable. Solved my problem quickly.
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Melvin, who we know will be delighted to read your comment. Have a great day! -Erwin
Looks like this will be a great addition to Rewards Bonanza offering where customers are rewarded in Bitcoin on every purchase.
Hope we can be a useful tool for your business. Looking forward to working together!
So far so good. Very simple to link and import products. Options to modify data and images being pushed to store. Love it!
Great! We're happy you are having a good experience so far. There are more awesome features to come. Thank you for trusting our services! -John
Super quick setup and lot's of products to choose from! Great support team, shout out to Prinz.
Hi My Active Toddler! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team especially Prinz will be very happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
It was very easy to use and they have great products. I love that the source most products from the U.S.
Appreciate the feedback! We're glad you're loving our selections. Thank you for using Spocket!
I have found amazing high quality brand items for great deals since using spocket. For the minor operating or technical errors I've come across, Jam has been quick and efficient to respond with resolving my issues! Overall a great team with great offers. Would highly recommend!
Perfect! Thanks for your feedback. It is awesome that Jam was able to provide you with the best support and resolved your concern efficiently. Feel free to reach out to us anytime! - Erwin
One of the best apps for dropshipping! Easy to use and with great support team - seriousity and professionalism with a warm friendly touch! Always answering in few mins for offering support and clarifying the queries! A variety of products and great suppliers! Orders shipped in due time! Love to work with you guys and thank you!
Wonderful! Thanks for choosing Spocket app for your dropshipping business. That's right, we made it easy for everyone and indeed simple and fast. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin