Spocket: USA & EU Dropshipping

Very poor customer support, after my client subscribed to theeir plan, I add products to import list and I was unable to find it for three days now, the most tragedy aspect of it I can't contact their support, there's no room to contact support. Bad experience.

Don't Used This App,I am Created 1 Star Do Not Refund Your Any Plan Money
And Don't Safe Your Dropshipping Business West Your Money And West Your Time All Product In Aliexpress Here In Spocket Only For Change Name And Product Details 0 Star Reply With My Company Growbmall.com

I found the products and the chat tool to be what you might expect. Unfortunately, I ran a test order to see what a customer might receive and the item sat for over 12 days with no more information than a label had been created. Via chat I worked with the Spocket team to finally receive the item and when I opened the package, I was nearly in tears. The item was not as described or pictured, the product was poorly constructed and now I am having a hard time trying to find how you can make a return. Not feeling warm and fuzzy over this whole experience. If this item was for a customer, they would surely NOT BUY from me again. I am considering to cancel the Spocket app and ask for a refund because my customers are looking for excellent products and communication / tracking on items when they are ordered. I am not confident at this point that I can trust Spocket with my customer orders.

What a joke.

1) You have AliExpress drop shippers on here using it to drop ship other drop shippers. Same products could be found on AliExpress for much cheaper.
2) Non-responsive customer service
3) Terrible UI
4) False advertising as they have a lot of Chinese drop-shippers
5) Hard to narrow down products

I rather use Oberlo

No contact with supplier. Have to pay to get customer support. Slow sending out. More expensive no response from support scam

Don’t recommend. Never received any emails for terms and conditions or privacy policy, and any charges. The wait 10 days to charge you after the free trial so they can say you are in the middle of your plan. No refunds regardless. Erwin in chat was unwilling to help and stated a policy that doesn’t exist. Completely disappointing. I installed the app because I was not impressed with the brands or products in their shop.

I've been using this for 2 months, so I can give an extensive opinion.
You Should NOT install this app if you're just starting out with dropshipping or if even if you have been dropshipping for a while and I will extensively explain why...

Let me start off with the positives:
//Customer Service//
Spocket's customer service is top of the line! My questions were answered within 12 hours, sometimes even 1 hour! The explanation is concise, straight to the point and easy to understand.

//The User Interface//
Easy to browse products and sort based on specifications.

Now that that's out of the way (yes only 2 positives), let us talk about the negative in chronological order.

//The Pricing//
The $12/month starter plan is probably the best value. Anything else is a rip off if you only get 1-10 orders per day.

//The User Interface//
You can't edit the products in the app after you've imported them, which is fine. But if you touch any variation, THE WHOLE PRODUCT STOPS WORKING!
Then if you try to resync the product you'll soon discover that that's not even possible! You have to delete the product on your shopify store and then re-download via the app. If there's a variant that you don't want, YOU CAN'T DELETE IT.

You also cannot edit any order in the app. Product editing and Order editing are two basic functionalities in any other products-app, how can you not even get that right?!

//The Sellers//
There are multiple points here so I'll split it into subtitles.
--Anonimity--
This is very shady: All sellers get a pseudonym from Spocket so you can't find them online and try to cut a deal out of the app. Names like "Orange Eunostous", "Orange Pine" and "Orange Charlie" can't be real business names. I can understand the anonimity though. What I don't understand is that YOU CANNOT CONTACT ANY SELLER DIRECTLY VIA THE APP!!! You'll always have to contact the Spocket customer service for an answer from your seller. Took me a week to negotiate an international shipping fee down from $21(ridiculously high) to $15 , more on that later.

--The quality and consistency of sellers--
There is such a HUGE difference in quality between the sellers. 1 Seller will process your order in 1 day and another will take 7 days. 1 Seller will charge you $5 for shipping and another $20. YOU'LL DEFINITELY LOSE MONEY IF YOU DON'T CHARGE $15 SHIPPING ON YOUR OWN STORE. Spocket should hold it's sellers to a higher standard!
The only thing you need to become a seller, is prove that you have your own stock and that your products are unique. Let me tell you someting: Atleast 50% of the products can be found on Aliexpress for half the price!

--The Products--
Spocket constantly tries to push you to buy their Pro subscription for $99/month to get access to "premium" products. The products are not premium at all. Printed masks and aliexpress products are premium? haha, give me a break. NOT WORTH $49 or $99/month. You can find most of the products on Aliexpress or just your local printing shop for half the price. Most of the sellers are just a middelman that make money by selling to you, so only cutting into your profits. Don't fall for this.

--The shipping--
As I stated before, there's no consistency with the shipping time: An order can take 1 day to process and 3 days to ship, while another can take 1 month in total! Just recently, an order took 20 days to get shipped out and they only notified me after 14 days!! WHAT?!
At times it was literally FASTER to find the product on Aliexpress, place the order and get it delivered to your customer.

//What should (new) dropshippers do?//
If I were you, I'd look for sourcing dropshipping plugins that have a centralized stock. You're not Amazon, so don't put your trust into hundreds of sellers that you can't do a background check on for yourself to carry your brand. There are thousands of sourcers on like Alibaba or anywhere on the web that will gladly support your dropshipping business idea with no money down and a flexible growth formula. (I won't mention a specific company, because that would make this a dishonest review in my eyes) Don't get fooled and find something else!

We have very bad experience whit these app. They don't respond you when you have a problem. The poor costumer service I have recived. Oberlo is best chioce because the costumer service is one of the most important things.

One issue after another with them.... I loved the idea of this app. We thought that it would be awesome to have mostly US & EUR based products.... then we found out that the majority of this is also from china and aliexpress. I emailed them about this when we first began using them. Made it clear that transparency was not their strong suit and asked for the corporate email or an email to file a complaint and address my concerns with someone of a higher level and was hoping for better customer service as well. Never once did I get that email. I was referred to someone else who then dealt with my questions for the next few times. But never once was I referred to someone above the support desk level. Yes, there are some great products that come from the US but most of them also only ship to the US. So my Canadian Affiliates cannot even order those items. Which is where one of my biggest problems came in...

A canadian affiliate who just happened to be a good friend, thank goodness, made her first purchase. It only shipped to the US which is fine. I had it on the description and she somehow missed it. SO she wanted me to just have it shipped to me and I would then ship it directly to her. So I contacted support. First, they gave bad instructions and I told her the way she was telling me to do it would not work. So then, after not hearing back for about a week and my affiliate waiting that entire time to find out what we needed to do, I emailed them again.... for the level of urgency that this should have been the response time for even that email was far longer than it should have been. Maybe I made them mad, but thats beyond the point considering I was inquiring about a sale to make them money as well. Come to find out, when she finally did respond... my only option was to refund the money. WHY could that of not been stated from the beginning? Instead, she started off asking for the new address and info of where to send it so she could inform the supplier.

My most recent problem is a few packed together that has led me to leave this review, which I am not one to do considering I am aware of the impact it can have. I feel like if you choose to do business with someone, you should at least be aware of major factors before making your decision.

I asked days ago about whether or not a supplier was still listed on spocket as I cannot seem to find them listed anymore and I have a good amount of their products listed in our store. Only reason I even realized it was because I really like the supplier and wanted to see what other inventory they had. So, as always, I emailed them my question hoping to hear back sooner rather than later so I can remove the items from my store before someone orders them and I end up having to send them a refund as well. I still have not heard back.

Last night, I was attempting to place an few orders. AGAIN, my card was declined. With more than enough money on it. I emailed them. AGAIN. No response. The lack of response via email would not bother me so much if there was a number to call considering to have a half decent amount of inventory through spocket you have to pay. But what exactly are you paying for? A limited amount of products that actually come from the US and to have half the amount products through them when you can go elsewhere and get double the amount of products imported into your store for half the price with much better customer service. I won't say any names but I get 500 products imported from another service similar to this but for FREE and their customer service team goes out of their way to reach out and see if we need help with anything. They also look over our website and check and see if there is anything we could do to increase sales. I don't pay a dime for them. But I pay for Spocket so that I can get some US made products? I have another service similar to this that also allows 500 products and the the best personalization options that I have come across. Through them, I can even offer my affiliates the option to purchase kits, everything shipped to the US & UK has a 5-8 day shipping time, customer service is slow but not this slow, and the products are all high quality as advertised. While I may love the few organic and US based products.... I am beginning to ask myself, what makes spocket worth the money?

Take into consideration that these were not my only direct issues with them and that I am only leaving the the others out to go into more detail about the above issues. They are not the worst. But I definitely think they need to reconsider the amount of money being charged for their under par service.

Absolute scam of an app. These "I love it reviews" I don't know where it's coming from but I highly doubt they're real.

1.) Keyword search functions are an absolute nightmare. I can search specifically for "electronics" and clothing items, towels, and blankets would be my selections.

2.) I applied for the free trial, and then it lapped while I already removed the products from my website by a couple of days since I never used the app. They charged me full subscription prices when I canceled the account, they refused to refund me because of a "no refund" policy. On top of that, if you're going to charge me, and I cancel and immediately lose all "premium" functions that you've already charged me the month for is absolutely unfair practice.

I would highly NOT recommend this app to anyone. Especially since these policies can be discouraging if you're new to Shopify. Absolutely horrible service.