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Guys there is no FREE PLAN, i just installed this app to import products from aliexpress to shopify but it won't let you do it unless you get their paid plan.
It clearly says 'free plan' has aliexpress dropshipping on shopify appstore but it's not. I even asked their agent on live chat..
We apologize for any confusion regarding our plans. It sounds like there may have been a misunderstanding about the features available on the free plan. We appreciate you bringing this to our attention. Please contact our support team directly, and we’ll be happy to clarify the details of our plans and help you with any issues you’re facing. Thank you for your feedback, and we’re here to assist you in any way we can. - Eleanor
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations.
We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service.
Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies.
If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。
Complaint to Shopify about Spocket
I installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. We take billing and customer service concerns very seriously. It appears there may have been an issue with your trial period and subsequent charges.
Please reach out to our support team directly at support@spocket.co, and we will prioritize resolving this matter as quickly as possible. Your satisfaction is important to us, and we want to make things right. - Eleanor
I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand
your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at support@spocket.co, and we’ll look into the matter and ensure that any issues are addressed immediately.
Again, we apologize for any inconvenience and appreciate your patience. - Eleanor
I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at support@spocket.co , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor
It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan.
It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans.
We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan.
Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin
I don't know much about it. I just got up here and I'm trying to understand how it work so I can't say too much right now. Based on my experience with your platform have no experience no knowledge about this. I'm learning right now.
Thank you for sharing your experience with us. We'll take your comments into consideration as we work to continually improve our service. Can you reach out to us via email at support@spocket.co or 24x7 live chat for further assistance? - Erwin
Price Is Very High I compare All some Products 40$ to 62$ Defrance
{ Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt }
This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance
I checked 5 to 10 Products Some Products are good But some Products have Very High Prices
Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings.
We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is support@spocket.co
Thanks again for bringing this to our attention!
- Eleanor
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I
For the products shipped from EU and shipped to EU, the shipment time being shown is 15-30 days. Hilarious!
Thank you for your feedback! We understand that shipping times can be frustrating, and we’re constantly working to improve our processes. While we aim for timely deliveries, certain factors can sometimes extend shipment times.
We appreciate your patience and hope to provide a better experience in the future! If you have any other questions/concerns you can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co again we thank you for giving Spocket a chance and we hope to see you again in the future. For now, we wish you good luck in your future endeavors. - Eleanor