Spocket ‑ US & EU Dropshipping , 5 312 recenzji
Zawęź
-
Według oceny
The customer support and services that I get from Spocket are always excellent. They made sure that the concerns raised and questions asked are addressed and answered properly. It gives you the feeling of security and that you're in good hands. Thanks to Russel for another great support and services tonight.
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We made sure to share this feedback with Russel to give her the recognition that she deserves. She was delighted to hear your feedback. - Erwin
I've had a few issues regarding quality control with two different vendors but Spocket has always been easy to contact and they are quick to jump on the problem and work to find a solution. I was surprised by how easy it is to contact their customer service and how helpful they are each time.
Glad you're enjoying using Spocket! We'll do our best to reach and meet your expectations. We take pride in our customer support team, who always provide top service, 24x7! Thanks for using our services and recommending us! - Irene
it's good, simple, easy to use
They offer a range variety of products and personalised experiences. I have been using this channel, and I recommend this app.
Wonderful! We're delighted you enjoy Spocket's product selection and some of its best features! We appreciate you recommending Spocket as well. Please do not hesitate to contact me again if you require anything. Thank you for your trust - Irene
Amazing service with a full team behind your business. A good variety of products from a variety of producers. Good shipping.
We appreciate the feedback! Your time and experience are important to us so we worked hard to make Spocket easy and seamless to use. Thank you for trusting and choosing us! - AJ
Update Review posted 1/22/2019
1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order
At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.
Original Review posted 1/9/2019
The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory.
Although small, Spocket has some decent products that i added to my site and drop shipping is from the US.
Integration went smoothly and process to place orders went well.
For all of these things, Spocket would have earned 4.5 stars from me. Would Have.
Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66%
The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code.
The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available.
They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing.
I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today.
for those of you with no problems, i am happy for you. However my experience is not the same.
Thanks so much for the taking the time to leave a review and for letting us know about your situation! First, we truly would like to apologize if you did not get the level of customer support you expected. Please know that it is not our usual standard. We would like you to know that we have implemented a better support structure so we can cater to our customer's needs faster and in a timely manner.
We want to hear if you have any existing issues and if there’s anything else we can help address, please let us know and you may contact us any time at support@spocket.co.
Easy to navigate. On Spocket you may look easily for US based wholesalers, the layout is clean, and integration with Shopify is seemless.
Spocket does make it seamless to make sure your experience with us goes smoothly! We appreciate your feedback! Reach out to us at support@spocket.co anytime you need help and we'll gladly assist you! Thank you for choosing Spocket!
Most of these products are sold or sold and some of the best parts can get at the best price and will help you sell quicker faster and most products have the quality that was so quickI really would rather pick this place in any other place to come up off your store
Great! Thanks for choosing Spocket! We appreciate you being with us. We'll make sure to work hard to provide you with great products and quality suppliers. Thank you!
Edrielle was very helpful, and responsive to my queries. She provided relevant information with helpful links to guide me further about my questions.
Thanks for your feedback! We’re truly grateful for your comments about Peejay and will make sure we share your compliments with her! We hope we’ll have the opportunity to assist you again. - Erwin
I am still new to using this app but so hard the process has been pretty seamless. I will update if there are any changes but it has been the least confusing for me to use compared to others. It lets you filter through results to narrow down what you are looking for, gives shipping times, and tells you the country of origin to make it easier to decide before adding to your import list.
Welcome to Spocket! We're glad you are having a seamless experience with our platform! We appreciate your feedback. If you need any help or if you have any questions, please don't hesitate to reach out to us at support@spocket.co or via our 24/7 live chat. We're always here for you if you need us. Thank you for choosing Spocket!