Spocket: USA & EU Dropshipping

I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.

The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.

business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged.
If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business?
Consumer protection ? Where?

12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund.

12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.

I am cancelling this acct, within my trial period. Thought I was going to love this app but not so much. 1) there are no reviews of the products so that I can see what other store owners feel about the products 2) which also means that there are no product reviews for my customers to look at, which means it will be hard to make sales. 3)was suppose to have a zoom meeting with someone named Mark. He never signed into zoom meeting. Doesn't look good for ongoing support.

I can no longer work with this company. I had, for the third time in a row, an order come in for a product that doesn't exist but yet still showed in stock on my website. I paid for a whole year as an annual, I'm hoping I can get something back.

AVOID!!! They took 2 payments annual from my account for on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. Never do business with them, their service is bad. Their products are not very good references. The only thing that want is your money and not give the best service

re udapted from my last comment. he contacted me again to make me believe who was going to refund me. It's been 2 weeks who tell me who agrees to refund me and tell me Thursday to pass who cannot because I am in dispute with Paypall. I communicate with Paypal and mention to them that they do not want to refund and that they must respond to my dispute with Paypal. I sent back a message telling them I communicated with Paypal and told them who should respond to my dispute made via Paypal. 7 days no response following this. They make you believe who want to refund you to prove who gives good service. Never do business with them. because they tried to take 3 times the cancellation package after the first one passed. I had to cancel and block this payment. their service very bad and only think about the money. never do business with them. big red flag

they said they had Free

plans they don't

Terrible app and company that just want to take your money. Coming from someone who has been dropshipping for 2+ years, I would say there are other better alternative. I barely used the trial because I didn't see much of the "AI" tech that could help my business any better. I tried to cancel the trial on the same day It supposedly ended but I already got charged $100 for it and they are not going to refund it after many emails back and forth.

If I could give you no stars, I would. I uninstalled this app and they continue to try charge my credit card three sometimes four times a week.
This locks my card up every time and I have to call and get a new card and contact everyone that I have set up to pay on my card and give them my new card... THREE TIMES A WEEK!

I do not recommend this company because they are scammers who will take money from you by any possible ways. I was subscribed for a free plan and when I login again I received a sign up for spocket- pop up window, and when I clicked to close this window I didn't even know they subscribed me for a paid plan.
Stay away from them ,don't waste your time.

Even though their subscriptions terms for Empire and Unicorn say that you can connect unlimited stores, you CANNOT. You can only connect one store and each new store will need it's own paid subscription. Use a different dropshipper and save your money.