Recenzje (6 270)
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Very easy to use. I love the fact of local sourcing that allows faster shipping times to my customers.
This is one of the reasons we developed Spocket! To give merchants the opportunity to source out from the US and the EU for faster shipping times. Thanks for letting us know what you think about the app and that you had an easy time navigating it!
DO NOT WASTE YOUR TIME WITH SPOCKET. The concept sounded great, US suppliers and faster shipping. We started using spocket on our store, placed orders then 5 or 6 business days later they are still unfiflled. I then reached out to customer service and didn't even recieve a reply. Mind, you this was after several hundreds of dollars were spent on orders. Total joke and complete waste of time. Your way better off with oberlo.
Hello and thank you for sharing your feedback with us about your experience with Spocket. While our order processing success rate is 98%, issues do arise from time to time so we would like to apologize if the initial experience and expectations were not met.
Over the past few months, we have not only improved our order processing time but we have also implemented better structured process for Customer Support to make sure we answer and get back to our users in a timely manner.
We look forward to the time that you will join our Spocket family in the future to enjoy the benefits that we have to offer!
I spent a lot of time and effort looking for just the right ecommerce site. Honestly, save the time I wasted on deciding and start with Spocket. Great products , quality pics. As a beginner, I needed all the help I could get. I got it all with Spocket.
Welcome to Spocket! Hard work and effort pays off, but here at Spocket, we do our best to do the work for you which is why we have automated most of the process. Your time is valuable to us! Thank you for choosing Spocket!
Update 2: I am lowering to 1 star after sale experience
Update 1: I am updating my review lower for these reasons
A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces.
1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out
2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis.
3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices.
4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive
I will be removing this app.
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Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.
Here’s how we’re addressing these issues:
Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.
Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.
Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.
Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
Love it awesome product would be lost without it. Everyone dropshipping must use this app is good for everything
Your recommendation is greatly appreciated and we're always happy to provide guidance and help whenever needed. Thank you for choosing Spocket! -John
Spocket is a scam. Horrible experiences from the beginning:
- It shows that you have to pay an extra fee to talk with vendors. When you pay it, it appears that the chat functionality doesn't actually even work and there is no way to contact suppliers directly. You have to contact suppliers via Spocket chat and it takes more than 4 days to get back to you with an answer if they even get back! And your customers are waiting.
- They preview vendors with 5* feedback and 1-2 shipping days. The reality is that the vendors there do not fulfill even an order for a product that shows 1000pcs in stock and the reason is "out of stock"?! And products also go randomly out of stock all the time or just disappear. Please save your time and avoid this platform.
My sincere apologies for this less-than-perfect experience. We understand how important your orders are and with that being said, we'll reach out to you as soon as possible, or kindly send us an email at support@spocket.co and we'll sort this out for you! - AJ
Love the faster shipping from this app. The products are great and I won’t go back to anything else.
Awesome! We're happy that you are happy with us! We'll make sure to keep on being great for you. Thanks for choosing Spocket!
I really enjoy the functionality of this app
Nice selection of items for my store.
No complaints whatsoever. Spocket has a great selection of product...that I've seen so far. I know as I continue to search, I'll find more great things.