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Spocket is really easy to work with and has fast support responses. Will continue to use for my business
Awesome! Thanks for the wonderful review and for continuing to use the Spocket app. We really appreciate it! Feel free to reach out to us if you need help in the future. - Erwin
I am impressed with the wide selection of items from smaller, more unique US and European businesses, which will help my shop stand out. Also Leah was a big help when I ran into a snag with duplicating my store accidentally. She is very patient, knowledgeable, clear, and polite. The support team got it fixed in a couple of days.
Hi Gynarchy Shops!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
we like the Variety that is offered
Thank you for your feedback! We're so glad to hear that you appreciate the variety of products we offer. We’re always working to expand our selection and provide options that help support your business. If you need anything else, feel free to reach out! Happy dropshipping!- Eleanor 😊
Customer Support is truly amazing. They're very quick to respond and take their time getting to the bottom of issues, which I appreciate. Due to the nature of the business some folks may need to reach out to support quite often, but I feel i'm in good hands with Spocket's support team. Russel, Ria, Prinz & Miki are some of the people whom have helped me over the last couple of months. I have to say each and every single one of them provided a remarkable support experience and deserve to be recognized for that. Thank you Spocket team for all your help as I continue to build this business!
Reading your review is very heartwarming and means a lot to us. It helps us to know what we are doing right and what else we can improve on. I'm glad to hear that you were assisted in a timely and outstanding manner. I will make sure to let the whole team know specifically Russel, Ria, Prinz, and Miki about your experience. Thank you for the trust and for choosing Spocket! - AJ
HORRIBLE BUSINESS. I signed up for yearly, but after I contacted them days after signing up to cancel because it didn't fit the right products for my store than I originally thought, they refused to give a refund of the $900 I was charged. How is this fair? I had to cancel and take the entire loss. BE WARNED. DO NOT SIGN UP FOR YEARLY.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you have signed up for or purchased. Please know that it is our goal to make to provide a more streamlined process for our customers especially when it comes to payments so if you have suggestioons that you would love to share with us, we would truly appreciate it.
False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details?
If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store!
Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER
I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services.
If you're willing, could you please provide more details about your experience with Spocket via email at support@spocket.co? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin
They do nothing! 7 of 20 orders not fulfilled,it is 35%!After 10 days says"order is not fulfilled". Edit: They said they will remove the supplier which is underperforming. But They didn't!
We would like to apologize for this experience! We’d like to assure you that at Spocket, the only aim is to provide world class service to our customer across the globe. Now while our overall order processing rate is at 98%, issues do arise from time to time. But what sets Spocket apart from all the others, is our ability to identify these issues and work on them to continually make Spocket better as we grow.
Very Easy to use to move product. it was the first one i used with shopify and i havent switched since so! Well done.
We’re so grateful that you took the time to share your feedback with us and for always choosing Spocket. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I like the customer service, and how quickly they respond to my concerns. I just upgraded to the 'Pro'
Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Este APP é muito bom para ampliar mais vendas.
Muito obrigado! We're thrilled to hear that you've had a positive experience with Spocket and that it's helped you increase your sales!
At Spocket, we're all about making it easy for entrepreneurs like you to grow their online stores and reach new customers. Our platform is designed to streamline the dropshipping process, saving you time and resources so you can focus on what matters most - growing your business. - Erwin