Spocket: US & EU Dropshipping

I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable.
The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem.
Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions.
Overall, this has been a very frustrating experience. One of the worst apps I have used.

If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.

ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady

2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.

Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!

Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!

This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.

I can't delete my subscription, customer support is unresponsive and their instructions don't work, this site is a scam, I can't downgrade my plan, I can't do anything

Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses

I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners.

I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks.

During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable.

When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially.

What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount.

While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly.

I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review.

For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.

UPDATED REVIEW 1/26/26:
We are lowering our review from 2 stars to 1. We will most likely be removing this application from out store effective immediately. Spocket has made it clear to us they have no idea what they are doing. Their founder is obviously not caring about the product anymore we even reached out to him multiple times on LinkedIn.

Customer service is awful. They can never correct issues in a timely fashion. Supplier inventory is NOT real time synced with their system. They take months (not the 5-7 business days they claim) to refund you for products and if you open a chargeback they pass that along to their suppliers taking literally no blame upon themselves. They conveniently "don't tell the truth" by sidestepping and providing fluff responses not attempting to solve issues raised. Our operations have become a nightmare and they have cost us thousands of dollars worth of issues from missed ROI in ad spend, customer frustration, overhead dealing with problems caused by them, and much more.

They are horrendous, incapable of solving problems. Inventory is fake, items are not represented effectively, and they never give your money back.

OLDER REVIEW 01/05/23:
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.