Avaliações (6.571)

Classificação geral
4,7
Número por nível de avaliação
  • 83% das avaliações são de 5 estrelas
  • 10% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 5% das avaliações são de 1 estrelas
19 de abril de 2020

This app has streamlined the process to choosing and adding your product choices straight to your online store.

Et'cetera & More LLC
Estados Unidos
2 meses usando o app
Spocket deixou uma resposta 21 de abril de 2020

Hi Et-cetera & More,

Thanks for your feedback! We are always looking for ways to make Spocket easy to use so that you can focus on the other aspects of building your online empire!

We are always here to help, so whenever you have questions, please reach out!

Thanks!

Team Spocket

12 de fevereiro de 2018

Surprisingly has good items. I am excited to open this online store and the idea of dropshipping is exciting

Phnm Essentials
Estados Unidos
2 meses usando o app
7 de janeiro de 2020

STAY AWAY
My nightmare with Spocket began 6 months ago. I liked the idea to have a subscription with spocket because It was a good option to add more products to my existing online store, that has been in the market for many years with a policy of same day shipping and great reputation, until spocket showed up. What a nightmare.

The first problem that I had and kept having during my subscription, was the delay in shipments, the suppliers take more than what they say, which caused me a lot of chargeback fees and a lot of bad reviews. I still, after requesting the cancelation of the subscription, have 2 pending orders, one of those has a delay of more than 1 and a half month and the other more than 1 week delay, and this has happened many times.
The second mayor issue happened when Spocket sent me, after 20 days without shipping an order, an email saying that I had to pay extra $70 dollars to ship the product, because the supplier was saying that. And Im talking about a little fanny bag. When I complained, first they cancelled the order without my consent, and then I complained for that and they told me, that if I wanted to reopen the order and ship it, I had to pay extra $70 dollars. After many chats with ramdom customer service people, finally, they reopened the order and ship it.

The third problem and maybe the worst. One of its suppliers, that I picked to sell more than 100 products in my marketplace, is a complete scam. I had to refund and received returns of a lot orders because the photos of the products does not correspond in quality and design with the products delivered. After checking out everything I discovered that the photos of the swimshorts are renders made on a computer and are not photos of real products. (all this was shared on time with customer service, that is more like a psychologist who listen you but does not solve anything).

I even requested refunds in some of the issues that I had and I refunded the customers, but the answer from customer service was always in circles, and always saying that they were going to send my request to financial, but never ever financial contacted me, and of course, never received a refund.
My nightmare was almost every week, I got a lot of bad reputation and I never reported spocket or had a bad review, Because as a business owner I know how horrible is a bad review, and I never leave bad reviews. But after the last 1 month delay and a horrible review from a customer to my business I took the decision to tell my experience with a 1 star review. Immediately as magic somebody contacted me and offered me 3 free months to delete the message. Clearly I felt offended for the offer, I was not requesting to continue the subscription I was just cancelling this nightmare. But then they offered me refund me the value of 3 subscriptions to delete the comment. And my question was, but who is going to delete the comments of my customers on my social media?, this is insulting.
But after a lot of time expressing my disappointment with this company I gave up, and I accepted to delete the comment if they cancel my subscription and refund me the value of 5 monthly $49 subscription. That was not going to repair all the damage this company made to my business, at least they were going to cancel my subscription.
They waited on the phone to confirm that I deleted the comment, and after I did it, they confirmed me that they were going to refund me the value of 5 monthly subscriptions.
Ok, the nightmare continued when I walked up in the morning and they refunded 4 times $19 dollars, but not only that, they were saying that refunded to expired credit cards. So they do not only bribed me, waited for me to do my part of the agreement, but also they did not comply with their part of the agreement.
I dont know how this company is still in the market, and by the way guys, NOBODY is going to be rich or have a decent income, selling overpriced products, that are not shipped, that the photos are not the same as the delivered products, the customer service does not work at all, and do not maintain their word and any other marketplace sells the same products for less money.

This is my experience, and has been a nightmare since week 1. And it keeps going and going, because, they made me delete my review, they have not delivered the delayed products from open orders, but also they sent the supposed refund (to delete the comment) for less than half of what they promised to an expired credit card.
Never again Spocket.

By the Way, the following is the last message the person from financial sent me today, how charm:
"Ok thank you Andres. We do have sufficient evidence that we have provided you a full refund via Stripe. So we have maintained our end of the agreement, and we were, in fact, offering to go above and beyond. We will now engage our legal team as well if you feel that is the best course of action." Kaylee

To be clear, I have explained many times that they are "refunding" the money, which is not the amount we agreed, to EXPIRED CREDIT CARDS, that no money is going to enter my account, but they keep saying the lie, because their interest is the DELETE THE COMMENT.

I don't want to have business with a company that is damaging my reputation, but also is charging to damage my reputation, but also every time one of my customers place an order I can not sleep because I dont know if they are going to ship the order on time, or if I have to pay extra to ship it, or if the product has poor quality, does not look like the photos, or any other problem. A nightmare in progress!!!

To be clear I was bribed to delete a comment, and they never pay their part of the agreement. The never pay me any compensation for the reputational damages to my business. I have a check with the amount they told me sent, I need to know the address to send it now.

OUTFAIR
Estados Unidos
Mais de 4 anos usando o app
Spocket deixou uma resposta 24 de maio de 2020

Our sincerest apologies for the circumstances that you have experienced with us. We are sorry for the misunderstandings that you had with some of the scenarios that you mentioned. Please know that it is always our intention to be able to provide you with the best possible service that we promise. We still thank you for the understanding that you have extended to us. Please feel free to reach out to support@spocket.co anytime and we'll gladly answer any questions or concerns that you may have.

3 de julho de 2023

They are the best, the support and assistance is spectacular. They don't leave you alone and if you have questions, they always answer

Open Shop Online
Estados Unidos
2 meses usando o app
Spocket deixou uma resposta 4 de julho de 2023

Thank you so much for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

17 de fevereiro de 2022

i used this app to help build my business, and it was very helpful,very easy to use.i will continue to use it in the future.

Poshpixi
Canadá
2 meses usando o app
Spocket deixou uma resposta 18 de fevereiro de 2022

We always do our very best to make things easy for you! Thank you for choosing and trusting Spocket! We look forward to your success! Feel free to reach out at support@spocket.co if you should need anything else! - AJ

26 de dezembro de 2022

good supplier they have lots of different products in multiple categories i recommend them if you are planning to make an online shop

ushopitez General Store
Canadá
2 meses usando o app
Spocket deixou uma resposta 27 de dezembro de 2022

Thanks for your feedback! We appreciate your kind word. We have lots of products you can choose from and we encourage you to explore the app in the meantime. Cheers! - Erwin

11 de fevereiro de 2018

I really love this app and there is so many products to choose from.
Thank you

Foxy Beauty
África do Sul
2 meses usando o app
26 de setembro de 2023

Spocket is nice and easy to use. It's very user friendly and the technical support is amazing and on point!

Homestyles by You
Estados Unidos
2 meses usando o app
Spocket deixou uma resposta 29 de setembro de 2023

Thank you for your review. We are proud to hear that you are satisfied with Spocket. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

20 de fevereiro de 2020

I used the app to fill my store and I absolutely love it!!! So many varieties of clothing and located in the USA

Tadra's Retail Shop
Estados Unidos
2 meses usando o app
Spocket deixou uma resposta 11 de março de 2020

We love having you too! We do love variety, and we're thrilled to know you're enjoying the selections on the app. We hope they help your store's performance. All the best!

8 de novembro de 2019

I love this app. The people at Spocket are very helpful whenever you have a question. They’re always willing to help.

District Kids
Estados Unidos
2 meses usando o app
Spocket deixou uma resposta 10 de novembro de 2019

We will do our best to keep providing top rated customer support no matter how big or small your inquiries may be! Thank you!