Spocket ‑ US & EU Dropshipping , 5.155 avaliações
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Good customer service, but the platform really lack in almost everything needed: from UX, to information, to prices.
Poor response from support (you can tell they are under resourced), and inability to ship product either at all or from the correct country. Waste of money. Found most of their products to be over priced.
Two Major Issues. 1. Intransparent free trial 2. Cost of your service for the quality of suppliers.
1. I'm not happy with advertised free trial model. I did not receive a notification about my free trial ending, and it suddenly renewed. Given the bad experience I've had, I have to conclude that there is fraudulent intent.
2. I gave your service a chance, but after placing the first order, which after 6 days still has not been processed, I'm 100% convinced that this service is not useful for my business. iI's impossible for me to recover this money with sales through my business, if your selection of suppliers cannot even fulfill a simple order.
Future Dropshippers, beware. You're going to deal with chargebacks, unhappy customers.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Irene
To not get charged by their not so upfront approach, you need to set your password within the app after downloading. It will not accept your Shopify password. Set a password in Spocket and then continue to cancel.
Thanks for the feedback! If the Spocket account was created within Shopify, then it automatically logs you in when you access the account from your Shopify but if you create the account directly with Spocket, then it should prompt you to setup a password first. As you know, Spocket integrates with other platforms as well which is why we have that option. Rest assured though that just like any other subscription trials, you will not get charged as long as you cancel/downgrade before the free trials ends should you choose not to continue. Please don't hesitate to reach out to us at support@spocket.co in case you have any concerns with you account and we'll gladly do our best to help you out! We look forward to making your experience better! -John
Just so you know the quantity you're allowed to push to your store is limited...on EVERY single plan which is a huge no for me. I was considering this app because of the attractive delivery times it promoted. However, a little transparency from then on how many you can push to your store would have been appropriate since these two factors are very important. It's a no from me.
They ship a lot of stuff from China. I'm not sure if clothing shipping from China has US size or Asian size, asked them twice but for whatever reason, they are not replying. Uninstalled.
Going to have to give this a low ballpark at the moment purely because the 'free' plan isn't great in comparison to other tools out there. Especially with the lack of features it has.
Prices are ridiculously high, shipping charges too. While I'd like to use EU & US dropshippers, the products in the app cannot compete with Chinese. and btw 1/2 of the products provided by the app are from China...lol
We are sorry to hear that we are not able to meet your own expectations at this time. We try our best to work together with our existing suppliers in order to provide the best prices possible for all our dropshippers. We hope to be able to meet your expectations on our future updates! Thank you for letting us know! We appreciate your feedback.
Great looking products, but doesn't specify if vendor will ship internationally and what those shipping costs/turn around would be.