Avaliações (6 801)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 84% das classificações são de 5 estrelas
  • 9% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
2 de novembro de 2024

I love that it asks this rating before I see the output

Cappy Camper Coffee
Estados Unidos
11 dias usando a aplicação
Questão respondida por Spocket 4 de novembro de 2024

Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is support@spocket.co​

We hope to have the chance to serve you better. - Eleanor

Editado a 17 de novembro de 2024

My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.

Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.

If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.

UPDATE: NOVEMBER 17, 2024.

Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.

SS69
Itália
Aproximadamente 2 meses usando a aplicação
Questão respondida por Spocket 21 de outubro de 2024

We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.

We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.

Thank you for sharing your experience. - Eleanor

27 de novembro de 2024

Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.

Luxury Lab LLC
Estados Unidos
Aproximadamente 23 horas usando a aplicação
Questão respondida por Spocket 28 de novembro de 2024

Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible.

Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users.

If you ever need assistance, our support team is available to guide you through the process send us an email at support@spocket.co We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊

14 de novembro de 2024

Unexpectedly really bad for Europe and specially indoor gardening

Agroliberte
Hungria
2 dias usando a aplicação
Questão respondida por Spocket 18 de novembro de 2024

Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to offer a wide range of products and high-quality service, and we appreciate your input as it helps us improve. If you have any specific issues or suggestions, we’d love to hear more so we can better support you and address your concerns. Please don’t hesitate to reach out directly, send us an email at support@spocket.co – we’re here to help! - Eleanor

10 de novembro de 2024

I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable

South African Online Store
África do Sul
1 dia usando a aplicação
Questão respondida por Spocket 13 de novembro de 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand

your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at support@spocket.co, and we’ll look into the matter and ensure that any issues are addressed immediately.

Again, we apologize for any inconvenience and appreciate your patience. - Eleanor

28 de outubro de 2024

On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.

Dana & Dekor
Suécia
6 dias usando a aplicação
Questão respondida por Spocket 29 de outubro de 2024

Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for any misunderstanding. Your concerns are important to us, and we’ll work to clarify this information. If you have any further questions or need assistance, please reach out. Our Live Chat is open 24/7 and our email address is support@spocket.co .We appreciate your input! - Eleanor

19 de setembro de 2024

Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.

KUSHIE.
Estados Unidos
8 meses usando a aplicação
Questão respondida por Spocket 20 de setembro de 2024

I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.

Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.

Thank you for sharing your thoughts. - Eleanor

31 de dezembro de 2024

nicht benutzbar, muss bezahlt werden

HAMSTI
Alemanha
3 minutos usando a aplicação
Questão respondida por Spocket 2 de janeiro de 2025

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Dienst nicht nutzbar fanden. Wir bemühen uns, unsere Angebote klar und einfach zu gestalten, und wir verstehen, dass Preis und Zugänglichkeit wichtige Faktoren sind.

Wenn Sie möchten, helfen wir Ihnen gerne dabei, das Produkt optimal zu nutzen, oder gehen auf Ihre speziellen Bedenken ein. Wenden Sie sich an support@spocket.co, und wir werden unser Bestes tun, um alle Ihre Probleme zu lösen.

Wir freuen uns über Ihre Anregungen und hoffen, dass wir Ihre Erfahrungen in Zukunft noch verbessern können! - Eleanor 😊

29 de novembro de 2024

no free plan

Southern Maryland Outdoor Power Equipment
Estados Unidos
8 minutos usando a aplicação
Questão respondida por Spocket 2 de dezembro de 2024

Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊

25 de agosto de 2024

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.

Wild TS designs
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por Spocket 26 de agosto de 2024

I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.

To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.

Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor