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Lorena was very helpful and professional. She helped me when I was in need. Thanks!! I highly recommend Sprocket.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Lorena receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Been using this app for about a year - it's great for getting up and going. Customer support is the best part. They are fast, responsive and very helpful. Thank you Melvin & team for your assistance.
Congratulations on your launch! You can certainly look forward to more improvements within our service and a continued excellent customer support. Thank you for choosing Spocket! -John
Best app so far for organic items to dropshop! Needs more option for skin and hair care but so far I am loving what they have. Only gave it 4 star because they did not have a lot of options but over all the app is great!
Thanks for the awesome review anyway! We'll be sure to take note of this and inform the suppliers team so they can source out more items for this category.
Very user-friendly! I was able to add my new product fairly easy. The Aliscraper tool helped steamline the process as well.
That is really awesome to know! We are happy you found the products and tools that will help your store grow. We do our best to provide you with all the necessary innovations to equip you with everything you need to succeed! Thanks for choosing Spocket!
Enjoying this so far! Hoping it will increase my sales. I wish there were more products with shorter shipping with higher quantities.
Great to know! As we always say, the sales you acquire all depends on the effort you put into your store. The quality of the products on our catalog and their fast shipping times are an added bonus! Thanks as well for your feedback on the current products we have. This is something we can consider when doing our weekly search of new suppliers.
App is great for finding good suppliers. A little slow to load, have to shut app and reload fairly often. Otherwise works well.
Hi there! Thanks for your kind words. We are glad you like our suppliers. Rest assured that our developer team is doing the updates and maintenance to improve our platform and hopes everything will run smoother soon. Feel free to reach out to us if you need help! - Erwin
It is easy to operate and very user friendly, however I wish there were more toy and clothing selections .
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. In the meantime, we'll have this coordinated with our supplier operations team so they will be aware. Reach out to us at support@spocket.co and we'll help you further with our extensive list of clothing and toy products! - Irene
Hi, I had a question about a purchase made from my store and Prinz was super helpful and explained everything I needed to know.
Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! We hope we’ll have the opportunity to assist you again. - Erwin
Spocket Customer service have been very helpful with me and some problems I faced with this application
Thank you for letting us know! We're very sorry to hear about your experience! Please know that we do not tolerate providing unacceptable service. You can be sure that we'll take the appropriate actions necessary to make your experience better all the time. We will also have one of our account managers reach out to you directly to make sure all of your order concerns are taken care of. Your kind understanding and extended patience is very much appreciated! Thank you!
I haven't gotten done setting this up and asking for rating already
Thank you for sharing your experience. This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. Meanwhile, we have forwarded your feedback to our developer team to have this checked right away. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail