评论 (6,426)

整体评分
4.7
每个评分等级的数量
  • 83% 的评分是 5 星
  • 10% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
编辑时间:2024年4月9日

AVOID!!! They took 2 payments annual from my account for on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. Never do business with them, their service is bad. Their products are not very good references. The only thing that want is your money and not give the best service

re udapted from my last comment. he contacted me again to make me believe who was going to refund me. It's been 2 weeks who tell me who agrees to refund me and tell me Thursday to pass who cannot because I am in dispute with Paypall. I communicate with Paypal and mention to them that they do not want to refund and that they must respond to my dispute with Paypal. I sent back a message telling them I communicated with Paypal and told them who should respond to my dispute made via Paypal. 7 days no response following this. They make you believe who want to refund you to prove who gives good service. Never do business with them. because they tried to take 3 times the cancellation package after the first one passed. I had to cancel and block this payment. their service very bad and only think about the money. never do business with them. big red flag

wantana Jaithing
加拿大
大约2个月 人在使用应用
Spocket已回复 2024年3月30日

We appreciate your feedback, and we're deeply sorry to learn about your experience. Please accept our sincere apologies if we fell short of your expectations. However, we're here to assist you with your concern. Please don't hesitate to reach out to us via chat or email at support@spocket.co, and we'll investigate this matter promptly. Your understanding and patience are greatly appreciated.

2024年4月29日

Like this app help to get what we doing

My Store
科威特
大约2个月 人在使用应用
Spocket已回复 2024年5月7日

Hi there!

Thanks for your kind words. We are glad you like your experience. It is good that you were able to start using our service and rest assured that it will get better from here. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2024年8月15日

Es muy buena y tiene un modelo de negocio muy bueno

My Store
哥伦比亚
5天 人在使用应用
Spocket已回复 2024年8月19日

¡Muchas gracias por tu comentario! Nos alegra mucho saber que consideras que nuestro modelo de negocio es bueno y que estás satisfecho con nuestra plataforma. Si necesitas cualquier tipo de ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Estamos aquí para ayudarte en todo lo que necesites! - Eleanor

2024年1月23日

I was having trouble with stuff at first but I talked to Eleanor & she been a big help with me understanding & getting everything together.

Clothes Prima
美国
3个月 人在使用应用
Spocket已回复 2024年1月25日

Hi, Clothes Prima!
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Eleanor is always going above and beyond. We’ll be sure to share your praises with them! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2023年11月12日

Sprocket is a great app for those that are just starting out in dropshipping. It’s a user friendly app and I would recommend it to anyone looking to get started with dropshipping.

My Store
美国
4个月 人在使用应用
Spocket已回复 2023年11月16日

Hello therel! Thanks for providing your feedback! Spocket is truly easy to use and aside from that, we have 24/7 customer support to assist you if you have queries! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2024年11月1日

I’m new with this store

My Store
美国
2分钟 人在使用应用
Spocket已回复 2024年11月4日

Welcome to our Spocket! We're excited to have you here and hope you enjoy exploring our products. If you have any questions or need assistance, don’t hesitate to reach out. Happy Dropshipping! - Eleanor

2024年3月29日

I would use it again, for sure.

MotiveVibe
美国
1年多 人在使用应用
Spocket已回复 2024年3月31日

We're thrilled to hear that you had a positive experience with Spocket and that you would use it again! If you have any feedback or suggestions for us, please feel free to share. We're always here to support you and help you succeed in your endeavors.

Happy Spocket-ing!

2024年10月31日

best

Mithas Store
印度
4分钟 人在使用应用
Spocket已回复 2024年11月1日

Thank you so much! We’re delighted to hear you think we’re the best! Your support means everything to us. If there’s anything more we can do for you, just let us know! Happy DropShipping! - Eleanor

2024年7月20日

Este APP é muito bom para ampliar mais vendas.

GMSC Mix
巴西
5分钟 人在使用应用
Spocket已回复 2024年7月22日

Muito obrigado! We're thrilled to hear that you've had a positive experience with Spocket and that it's helped you increase your sales!

At Spocket, we're all about making it easy for entrepreneurs like you to grow their online stores and reach new customers. Our platform is designed to streamline the dropshipping process, saving you time and resources so you can focus on what matters most - growing your business. - Erwin

编辑时间:2023年12月29日

business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged.
If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business?
Consumer protection ? Where?

12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund.

12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.

Hashtag Cozy
美国
大约1年 人在使用应用
Spocket已回复 2023年12月23日

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have. Feel free also to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can look into this matter right away.- Abby