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Great to have US supplier pool that matches our standards & criteria for our store. Excellent service to boot – Peejay was able to quickly resolve our one issue of the year within minutes. Thanks, Spocket team.
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Peejay receives the recognition she deserves. Thank you again, have a great day! - Erwin
Excellent Service, the Best. Your support department is very expertise and solve any problem immediately.
Andreas Anastasiades
www.mummylikestores.com
Andreas, you have no idea how much this makes us ecstatic! We are in a frenzy of pride to know how well the support team is doing! Your review will inspire everyone at Spocket; we're genuinely grateful for the awesome review! - Irene
I'VE BEEN LOSING MONEY USING THIS APP AND HAVEE TO REIMBURSE CLIENTS, THERE ARE SEVERAL PRODUCTS THAT SAID INACTIVE, UNAVAILABLE OR DEACTIVATED AND WAS STILL SHOWING ACTIVE IN MY STORE. THE APP SHOULD HAVE AUTOMATICALLY REMOVED THOSE CHANGED TO MY STORE!!! WILL NOT BE USING ANYMORE, NOT FOR THE MONEY I PAID, WHEN I CAN STILL USE ALI EXPRESS WITH A DIFFERENT APP! REMOVING IMMEDIATELY, FIX YOUR PLATFORM. THE LAST ISSUE I HAD, I WENT BACK AND FORTH FOR 2 WEEKS AND WAS STILL WAITING TO SHIP ORDER TO CLIENT WITH STILL NO RESOLUTION, I HAD TO REIMBURSE MY CUSTOMER, I DON'T HAVE THIS ISSUE WITH DSERS.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
I just signed up for the free trial of the Empire Plan subscription and I think it's going to be a long partnership with Spocket. The platform is well established and user friendly plus I had a quick response from Spencer from the support team for the first glitch I encountered. He knows what he's saying and accommodated all my queries with ease. Thank you Spencer.
Keep up the good customer service.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Spencer receives feedback. Welcome to Spocket! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This is a lot like another dropshipping app I use and it makes working so easy! I love the idea of adding real quality products from small businesses to your store rather than cheap mass produced items from China.
Des très bon produits , je recommande une très bonne application , juste une note pour les livraisons un peut élevé.
Merci d'avoir recommandé Spocket ! Nous apprécions vos commentaires! La plupart de nos fournisseurs n'utilisent que l'expédition de première classe pour s'assurer que vos commandes parviennent à vos clients le plus rapidement possible. N'hésitez pas à nous contacter à support@spocket.co si vous avez besoin d'aide et nous nous ferons un plaisir de vous aider. -John
I used this app to find high equality products. I would recommend this app/service to other colleagues.
This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.
Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. -Erwin
The app is very user friendly, importing products to my shopify was a breeze and the customer services is great. I a happy with this service and will continue to use it. I only hope that the selection of supplier continues to broaden, and that products reviews are added soon.
Thanks for the review! We're glad to know you had a great experience with our app and customer service! Rest assured that we will continue to add more suppliers and continue to broaden the available selections. We're also working on further improving the platform as well! Thank you!
Very easy to use! It does a lot of the work. Simply add a few details and it takes it from there.
Spocket does do most of the work for you so that you don't have to do too much! We're happy you are enjoying our platform. Thank you!