Spocket ‑ US & EU Dropshipping , 5,223 条评论
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I am very happy with the online support service, 5 stars to the staff Prinz, who was Very helpful and excellent customer service. Really happy with the outcome.
Prinz once again nailed it! We can't get enough of all the comments about him! We'll certainly let him know. thank you for letting us know! - Erwin
Easy to navigate. Good Descriptions. Lots of items to choose from. Good cost prices. Fast customer service if you have a question or problem
Our mission here in Spocket is to ensure we are here when you need us and provide you with what you need. Our goal is to make Spocket the best app ever! Thank you so much! - Irene
They take money from me and I don't use their service big scam send my money back asap this not how you do business
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Michael
It's honestly not worth the price in my opinion. Falsely advertised shipping times. There is no way to directly contact distributors. You will actually notice there are many dropshippers already on this platform selling products at ridiculous prices compared to market. Many of the distributors do not update their inventory correctly, or update order status at all. I would be left not having the status of the package for WEEKS until I contacted customer support. As you begin adding products to your store, beware that many of them will randomly go out of stock. Management needs a much better process in place to vet these suppliers. This app should absolutely not be anywhere close to $50 a month. UPDATE: *After leaving this review, Spocket reached out to me and requested I do a 3 month free trial to see if my experience changed. I did not use Spocket services during this time and they refused to issue a refund. Says alot about a company willing to sour an experience over $49.
Thank you for sharing your experience and opinion! We greatly appreciate it as it helps us know what needs to be done to avoid such circumstances. Please know that it is absolutely unacceptable for suppliers on board with us not to provide reasonable prices and a tracking number for every order they receive thru our platform. It is a requirement for them to stay on board with Spocket and we'll surely take the appropriate actions to rectify this. We do promise that if an order takes more than the advertised processing time + shipping time, that order should be valid for a refund but please note that only business days can be counted. We checked on the 10 orders you have on your account and it seems like you have received a refund for those orders that was requested to be refunded. If this is not the case, or if there was anything we missed, we would be more than happy to further assist you with it. We will have one of our account managers reach out to you directly to help however we can. Rest assured that we will do our best to make things better for you! Thank you for your kind understanding and patience!
This made populating my Shopify store super easy. They are always very responsive and helpful when questions came up.
good, easy.....................................................................................................
Thank you for your review. We are glad you like Spocket and find it user-friendly! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
DO NOT TRUST THIS APP - I downgraded and paused the plan permanently. However, this App recovered the subscription under the table without my permission and charged me for two more months until I found the problem from my statement, they did not confess and said they don't have a Refund-Policy. I wrote an email to argue but they directly ignored my message until now. I am so disappointed with this APP, NEVER EVER USE IT AGAIN!
Hi MHomeWare! Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service. One of our account managers will reach out to you directly to help with any issues that you may have. Otherwise, please chat with us or email us at support@spocket.co so we can look into this matter immediately.
Love using Spocket as my drop shipping company for my Ecom Store. Just integrated Ali Express to my Spocket account with ease. I recommend using this vehicle for your drop shipping store.
Your kind words motivate us to work hard and give our all. I will also inform AJ about your experience and thank you for your feedback. Please do not hesitate to contact me if you require anything else. Thank you for utilizing our services! - Irene
love this store spocket is a great wholesale store with lots of great products to choose from everything on here is where I would purchase. This is a wonderful site and very easy to help with ordering. I just had someone place an order and I was able to come here and made all the progress with one click of a button and to me since I do not have a lot of experience when it comes to handling the orders
Thank you for choosing Spocket! We are glad you have decided to use us for your dropshipping journey. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
It is simple and easy to import to my Shopify account. It even gives you the retail price which is awesome for a newbie like me.
Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Erwin