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Hi Rehana store!
Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Very easy to use, love the efficiency and cleaness in the site. First time dropshipping and it has made onboarding much easier.
Thanks for the wonderful feedback! We are so glad you find the app easy to use with the products you can add to your store. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
it is very good source for product and it is very easy o use and i really like his app as i is very simple and can import lots of product
Do not use this platform. There refund policy is hidden, because you won't get one. Suppliers will not ship products on time. In order to contact them you have to chat with spoket, and wait days for a response. I had an issue with a vendor that took a week longer than advertised to ship. I requested a refund, as my sales channel refunded the customer due to long times. 2 days after said request, Supplier shipped the order. 3 weeks later Supplier requested the product. Yea. Right. A customer gets a free product at my expense. So fk me. Spoket will not refund my annual account. Again fk me. So fk spoket. My bank is processing both returns, and labeling spoket as fraudulent because they do not display there refund policy clearly. At least someone knows how to provide decent service.
Thank you for sharing your feedback! We appreciate you letting us know about the issues you encountered. Our sincerest apologies for any inconvenience we may have caused. Our Annual Subscriptions are indeed non-refundable as stated when you signed up because yearly subscriptions are heavily discounted. Our refund policy is very open and can be found in our help center. We are very strict and we don't tolerate suppliers that do not stay true to their claims especially with their processing and shipping times. While we do understand that some of our suppliers are on a limited workforce schedule due to the pandemic, you can be sure that we will take the appropriate actions necessary to prevent any issues moving forward. We'll have one of our account managers personally reach out to you to make sure your concerns are resolved. Your extended patience and kind understanding is much appreciated. Thank you!
Customer service - Outstanding! Fast, efficient, knowledgeable and incredibly friendly & patient! App is very easy to use and integrated nicely into my store. Have been using for a few weeks now and I love everything about it!!
Our customer support team is no doubt top of the line indeed! We're glad to know that we have met your expectations with our app. Rest assured we will continue to do our best to support you on your way to success! Thank you!
I haven't gotten done setting this up and asking for rating already
Thank you for sharing your experience. This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. Meanwhile, we have forwarded your feedback to our developer team to have this checked right away. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I love this app, I have increased sales and traffic to my website by using the app. I make beaded and wire wrapped jewelry and adding items from Sprocket sales are up! Easy to add items, the items are shipping fast and my customers are very happy with the quality.
That's awesome! We're very happy to know you are getting those increase in sales and traffic by using Spocket! Thank you for the review. We appreciate you being with us!
Love this service! Its really helpful and easy to use! I am a newbie and I have had no problems using Spocket
Hello there! Thank you for sharing your review! Spocket is indeed extremely simple to use and is highly recommended for dropshipping newcomers. If you require assistance, please contact us via live chat or email at support@spocket.co! - Irene
Great products to choose from in all categories with lots of details to help make informed decisions on which items to import :-)
Wonderful! We are glad that Spocket has exceeded your expectation and it is our pleasure you love the categories and features. Rest assured that we are bringing more suppliers that can offer fast shipping. Have a lovely day! - Irene
I love the app! Easy to use with a great variety of products. I am an online store for men's and boys' clothing and accessories. Here are my recommendations: (1) include more business casual and business formal clothing items for men; and (2) improve the search functions. There are limited business casual and business formal clothing items, such as blazers, dress shirts, and dress shoes for men. If this is not the case, please improve the search function. When a person searches for or toggles through categories by men's clothing, many women's items come up on the results.
Of course, I may not know what I am doing or how to properly search for products in the app. This is the reason for not affecting my rating of the app.
Thanks for the awesome review! We appreciate the feedback. We'll let our on boarding team know to look into your recommendation. We certainly love knowing what you want to have on Spocket. We're glad you are loving our platform! Thanks for choosing Spocket!