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Good industry and personnality
Great to hear that you think so highly of our industry and personality! We're proud to be a part of it. - Erwin
We were looking forward to using Spocket but sadly we were immediately disappointed by being forced to subscribe to a paid plan before we could even research any of the products via the marketplace; despite Spocket clearly noting a 'free plan' being a available on their Shopify App Store page. In fact, even when being shown a free trial, it was still asking us to pay $1.99. The pricing is not clear and as we were unable to see what products are available to us, we will not be using Spocket. Very disappointing.
I believe the app can be improved, until then, I won't be using it as it is not beneficial for me. The Customer Success Specialist Leah helped me with a problem I had and its resolved now.
Nice
Hi Fellestia!
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
not as good
Hello Market Trends!
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
They are ok
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. One of our Managers will contact you and feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Kündigungsprozess war schwer, Produkte solala, wenige für EU und DE meiner Meinung nach
Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Abby
It’s a very smooth process processing a order. Great for women but men’s clothes etc not so much. They used to have a lot more products. The price point and products don’t really match at this point.
We appreciate your helpful feedback! Rest assured that we are and will constantly add more selections for you. We'd love to discuss and recommend some top suppliers for you! We also would be happy to clarify regarding any pricing concerns. Please reach out to us at support@spocket.co and we'll gladly help however we can. Thank you very much! -John
Pour le moment je n’ai pas de client, je vais tester spoket Je trouve que l’abonnement est quand même assez cher
Hi S&M Boutique!
Merci d'avoir publié un avis ! Nous aimerions savoir comment pouvons-nous offrir une meilleure expérience la prochaine fois. Nous aimerions avoir l’opportunité de discuter et d’étudier plus en détail vos commentaires. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à support@spocket.co - Abby
I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.
First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.
This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.
I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.
Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.