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Great Format Display & Great Contrast between the product & services offered, made it an easy decision for me! Just about to start using Spocket I'll be back with my story.
Thank you for sharing your feedback! We aim to provide you with the best service you deserve. We're looking forward to helping you with your success!
Iam just starting my online store and this app has been fairly easy so far. Easy navigation and connection to my shopify
Hello and welcome to Spocket! We are delighted that you have chosen to use this app for your dropshipping journey. Our customer service is available 24/7 to assist you with your questions, so please contact us at any time! - Erwin
I used the app. It is nice so far. I would suggest it to others. I would like to see more from this app.
its a good app for online entrepreneurs and online sales. theres a lot of good features compared to other online apps
Thank you for leaving us a review and we hope that you find Spocket a useful tool to help for your business in sourcing the best items from our selection of vetted suppliers!
Only had a brief look while using the free trial. The catalog is not very extensive and some of the products look much worse than the Chinese counter parts. I was mainly looking for 'made in USA' products but there not that many. Even when you find something different that stands out and its in 'made in USA' category it clearly states that outside of USA will ship from China. If you want to open a fashion/clothing shop it could be useful as you can advertise very quick delivery compared to China and the clothing categories seemed to have more products.
Later edit: great customer support - received a call from Spocket to discuss my review. Because of that i added one star to my initial review. They will also send me an email after they are reviewing my store to see what suppliers they can recommend for me.
We highly appreciate the feedback that you provide us as this would certainly help us learn more on how we can better improve out services for you! Our customer service team will keep in touch with you to help you out towards your further success!
it takes a little getting used to but the team is quite responsive - once you get past the learning curve its quite intuitive - better synchronization between shopify and spocket specifically for reporting on all facets including price / cost would be great
Thanks for the feedback! It sometimes does take some getting used to especially when you've just started with your journey but don't worry! You can always count on us. Feel free to reach out to us at support@spocket.co anytime you need help. Thanks!
I personally think it would have been nice if the live chats were answered rapidly, instead of having several agents on one query. Other than that, I'm happy so far, agents are helpful and do their best to provide the required service.
Thanks for your feedback! Our customer supports are on a shifting schedule to cover 24 hours support and doing its best to cater to all inquiries, at the moment we are receiving a high volume of tickets. Furthermore, we'll have this forwarded to the team to make sure that we will be able to respond to every inquiry as quickly as possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
The app makes it easy to add new quality products. My only suggestion would be to add order progress section or notification on the order page
Thank you for your suggestion! You are actually automatically updated and notified via the My Orders page and via your email regarding any updates for every order but we are in fact working on a similar feature upgrade and we will soon be applying these on our future updates! You can definitely look out for it! Thank you for choosing Spocket!
Being under the trial period so far I really enjoy the interface this has to offer. The only thing I'd recommend changing is being more tailored to peoples searches as I got a lot of unrelated results to my inquiries. Otherwise I'd give it a full 5 stars. There are some things that need work overall I liked to product descriptions made, but also allowing easy modifying to make it more personal. Offering more available items for brand sponsorship would be beneficial.
Thank you for using Spocket and for sharing your feedback! We do appreciate you detailing your experience with us so far and we look forward to making your stay with us amazing! You'd be glad to know that our future updates would include improvements with our search optimizations. Please don't hesitate to reach out to us at support@spocket.co if you have any concerns or questions! -John
great products at reasonable prices! the only complaint is that the dog food for my website is pretty pricey! I hope sometime in the near future they will lower these prices!
Great! While its still entirely up to you to set prices on your website, you can rest assured that our suppliers make sure that the prices are competitive as per current market conditions. Please reach out to us at suppot@spocket.co and we'll gladly assist you find more products for your store and assist however we can. Thank you!