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After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint.
She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem.
I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward.
Thank you!
Thank you for giving us the opportunity to make things right.
We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly.
Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward.
We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
We understand that pricing is an important consideration, especially with so many tools available today.
Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.
We're taking your feedback to heart and are working to improve our processes to prevent similar issues in the future. We'll make sure that our customer service team is more responsive and effective in resolving complex issues like this. - Erwin
The product quality and selection on Spocket are the best I've found. It's more expensive than other subscription based services, but it's well worth the money. The actual app is also easy to use and intuitive.
Thank you so much for your detailed and positive review! We're thrilled to hear that you’re enjoying the product quality, selection, and ease of use on Spocket. We believe in offering the best value, and we’re glad to see that it’s paying off for you. We truly appreciate your support and feedback, and we're always here if you need any assistance or have more suggestions! - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.
Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
Irene from spocket and the whole support team are very helpful with getting all the information I asked for. And definitely try to help me succeed and give me good instruction on how to find the right supplier for the market that I'm trying to sell in. They are very supportive and if you succeeded it benefits them as well so they do their best to give you the tools that you need to be a success so I am very thankful to them with their expertise so thank you Irene and thank you spocket for your help and I highly recommend it it's a little pricey but set up is easy and it's probably the easiest apps that I have used to allow for quick and easy importing products to my Shopify store.
Thank you so much for your kind words! We're thrilled to hear that Irene and the Spocket support team have been able to assist you effectively and provide the guidance you needed. Our goal is to empower our users to succeed, and it's great to know that the tools and support we offer have helped you in finding the right suppliers for your market. We appreciate your recommendation and are glad that you found the setup easy and the process streamlined for importing products to your Shopify store. If you ever need any further assistance, don’t hesitate to reach out. Wishing you continued success with your business!
Posting this as a warning so others don’t make the same mistake I did.
I run a TikTok Shop (US-based). I chose Spocket specifically because of their marketing around US suppliers and content implying TikTok Shop usage. I relied on that when choosing them over alternatives like Trendsi.
I onboarded a Spocket supplier and fulfilled orders through them. What followed:
- Repeated late shipments despite “US supplier” labeling
- Poor product quality leading to refunds/returns
- TikTok Shop penalties due to fulfillment performance
- Removal from TikTok affiliate access
- Listing limits imposed by TikTok
- Significant revenue loss (I was previously grossing ~3k/month)
When I contacted support after the damage, I was told Spocket “isn’t set up for TikTok,” which directly contradicted the expectations set by their published content.
I’m not posting this to rant or bash — just to warn others:
If you are running or planning to run a TikTok Shop, be extremely careful relying on Spocket suppliers for fulfillment. TikTok is unforgiving with late shipping and quality issues, and supplier mistakes can permanently damage your account.
If you’re already on TikTok Shop, I strongly recommend using fulfillment partners that are explicitly TikTok-friendly with proven 2–5 day shipping and strict QC.
Hope this helps someone avoid the mess I’m cleaning up now.
Thank you for the amazing review! We're so happy to hear that you think we're the best. Your support means a lot to us, and we're always here to help you with anything you need. Happy dropshipping!- Eleanor 😊
Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.
To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.
Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
J'aime Spocket car les conseillers sont très réactifs et professionnelles. Je donne mention SPECIALE A JOE , il est très serviable et un bon conseil professionnel. Les produits sont de qualités et les délais de livraison sont rapides. Je vais le recommander a d'autres personnes sur mes réseaux
ZITA LA BELLE ELITE
Merci infiniment pour votre magnifique retour, Zita ! 🌟
Nous sommes ravis d’apprendre que vous appréciez la réactivité et le professionnalisme de nos conseillers. Un merci tout particulier pour la mention spéciale à Joe — nous ne manquerons pas de lui transmettre vos compliments, cela lui fera énormément plaisir.
Nous sommes également heureux de savoir que la qualité des produits et la rapidité des délais de livraison répondent à vos attentes. Votre recommandation auprès de votre réseau est la plus belle récompense pour notre équipe.
Merci pour votre confiance et bienvenue dans la communauté Spocket. Nous vous souhaitons beaucoup de succès dans vos projets ! 🚀 - Eleanor 😊
