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The WORST customer service ever seen! A customer placed and order 3 weeks ago, I had to ask them at least 10 times why wasnt the order shipped. After a long back and forth. They cancelled the order because they just realized that the supplier cannot ship to my customers country (the country is not on the list of countries that the supplier can not ship). So it took them 3 weeks to check the status of my order.
Even they didnt know what they were doing, in one of the multiple emails, they told me that the supplier was going to ship ASAP, but 3 days after they cancelled the order.
If you wnat to grow your store, stay away from this app, you can not contact the suppliers, you have to do it through them, and they are the worst at communicating your needs. They dont take things personal, with this issue, every email I sent, was answered by someone different, but I'm pretty sure its just multiple bots answering, they dont read what you request.
We're very sorry to hear about this incident! We appreciate your feedback as it helps us to further improve our services. Rest assured that we will be implementing better ways to communicate with the suppliers. One of our account specialist will reach out to you to get your order concern resolved as soon as possible. We sincerely apologize for the inconvenience. Thank you for the understanding patience!
It's quite fine and seems to have a great range of products. Easy filtering that could be improved in the future.
Thanks for leaving us such a wonderful review. We are glad you like Spocket! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I Think Spocket is Great, I can always find the products that I need, and easily with short titles and great descriptions.
Hello Champaign Fitness! Thank you for the kind words! We’re so happy you loved your experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
i used this app to build my store and it is very good. the interface is very user friendly and i love it.
Thank you for using Spocket to build your store! It's true that Spocket is very user friendly and we've made it that way so you could focus on selling! Reach out to us at support@spocket.co anytime you need help!
Idkits awsome am I wanna scream n shout ya mame nigdjfjchchjhjcjcjchcjvjhhcj jcj hcj h hk j jh h h h h hg g b h gg ggggvggvvvgchvhvhvubivhvubjvuvixychvjvuvigukgjuv
We are always here and happy to help! We're glad you're loving Spocket! Let's keep growing together! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
easy to use and add products. wish they would be more product available but I like that is from the USA the shipping.
Amazing App. Just so expensive. Hopefully l break-even with my profit margin to make up for membership fees soon.
Glad you liked our platform! We do provide 2 weeks free trial so that you can test us out first to see if we're a good fit but with enough effort and time, you will not only break even, you will see that the whole process could work in your favor. Thank you for choosing Spocket!
lost one star for subscription cost
Hi Hardware Horizons! Thanks for leaving us a review. We are glad you like the service. Meanwhile, we do acknowledge your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co we'd love to discuss with you the promotional plans that we offer that might suit your needs better! - Abby
Good app, good products and easy to use platform. Could be a bit faster on responding to emails but overall good.
Thanks for leaving us such a wonderful review. We are glad you like Spocket and our products. Meanwhile, we have raised your feedback to our Team, we truly appreciate your feedback as this will help improve our service every day. Please take your time to review this and Let me know if you need further assistance. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I think it should be the first app to be installed when you start online shopping with shopify its awesome
Thank you for your review! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail