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I will spend some time to talk about how bad this app is.
First of all, there is no such thing as free plan stop scaming people. You cant do nothing at all for free, even paid membership have only 25 products limit and are misleading because says 25unique products, people keeps thinking how about non unique products then. App is a damn slow, i dont have nothing even to compare with. Millions of popups and anoying buy membership advertisments. When you search products there are many irrelevant products thats have badge "premium". Support is always away. I can write more but i will stop wasting my time now. So F this crap app. Its pitty i cant give lower rate. Sinceraly,
Notyourbussiness.
We're are very sorry to hear about the experience you had with our platform! We would be more than happy to be able to fix the issues you are having. Please reach out to us at support@spocket.co and we'll be sure to prioritize your concerns and resolve them for you. - AJ
So far with using this service I have been receiving help that has been very much needed in my journey to success. And when I was having trouble importing and item Russel was very helpful and told me how to solve the problem.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
I use this app as a startup for my individual income, want to reach financial independence with my homepage. Hope I will be successful. The app is easy to apply. At the moment I can't say anything negative about
The customer service is so very helpful and prompt when you need help. Nice quality products as well.
We thank you! We are very grateful for the awesome review. Thanks for supporting Spocket.
i like all the products and ease of use of the site.
thank you for all you have done for my store.
sincerely,
john horsley
Thank you so much! It fills us with pride to know that our Spocket service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Simply one of the best. Although when you are importing products you have to make sure that the name of the variants should correspond to the product itself- such as colors. Experienced an amazing customer with Vash.
Thank you for the wonderful review and for taking the time to share your feedback with Vash. We hope to assist you again soon! - Erwin
I UES IT ITS GOOD AND I UES THE FREE PLAN ITS SO GOOD TO E THANKS SO SPOCKT AND SHOPIFY TOO FOR THIS GOD APPS IN HERE
Having a great time adding products for my shopify store. I hope to earn a good amount of money in the coming months.
Awesome! Thanks for letting us know how Spocket helped you start your business. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Customer service was great. That is always really important in an app for me. I hope that it continues to go well.
Sorry to hear about your situation! You definitely should not be charged as long as you cancelled within the trial period on a monthly plan. We would be more than happy to re-investigate and re-evaluate your request to make sure that your account receives the necessary actions. We'll have one of our account managers reach out to you directly to get you sorted out. Thank you for your patience and understanding!