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I'm giving three stars because:
1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.
2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.
I've held back the other two stars because:
1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.
2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.
3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.
With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co
Team Spocket!
I had a small conversation with Erwin and he was so nice. He helped me a lot, so I joined Spocket. You don't have to worry about the products' copyright and they have tons of shipping options that can make your business shine!
Hello Uptown82! Great! We are happy to know you are satisfied with the service provided by Erwin. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Great products and also a great support. Cheap prices and awesome for shoppify store. I'm running a pet's store and its just awesome.
We do love items that cater to our cute and furry companions. We hope the pet items you import from us help in you achieving wonders and success for your store!
easy to navigate, works as expected. easy to filter products as you need, one button to push all, to shop or you can review each before you push to store, nice touch.
Thanks for your feedback! That's really one of the best features Spocket has, we are very user-friendly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
The ai store setup gets you started in just a few clicks!
Hi Autumn rd! Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers, so we’re delighted that you found our service to be useful. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This app allows you to find awesome products from amazing sellers but for some reason it won't allow me to access my import list, everything loads EXCEPT my import list where I push the items to my shop.
esta bien ,voy a probar.tiene muchos productos que parecen de calidad. es lo que estaba buscando para mi tienda.
¡Excelente! Definitivamente no decepcionaremos y podemos asegurarle que todos los artículos en nuestro catálogo son de calidad. ¡Háganos saber cómo va su búsqueda!
***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL
These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!
Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.
I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far pretty good! Would like to see bigger selection for pet supplies in future but otherwise site is decent!
Glad you are having a good experience so far! We're looking forward to making it great for you! Thanks for the suggestion! Our supplier operations team is continuously adding more and more suppliers everyday so you can expect that the selections will get bigger in time. Appreciate you being with us!
Just now learning how to use this app and shopify but the tutorials and the userface is very easy to operate and pleasing to my eyes.
Your feedback is greatly appreciated because it motivates us to do even better. We will, rest assured! Thank you for making use of Spocket! - Irene