Spocket ‑ US & EU Dropshipping , 4,783 条评论
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Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
When I started with Spocket everything was simple and easy to understand. I use the app in finding the most in demand products and it did not disappoint me. During my journey, I had sync issues caused by my other third-party app which did not make my shipping process easy for me. Their customer service is on point and never failed me.
Spencer helped me understand about the shipping process and it made operating my business easier now. Overall, this was a very good decision for me to stay with Spocket.
Amazing! We are happy to know you love \your journey and experience with Spocket. We are glad Spencer was able to help you with your queries. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co, Thank you for always choosing Spocket! - Abigail
Erwin was great! He was extremely patient and helpful all around. I wish he is the one that always helps me. Thank you so much!
Customer Service is on point! Extremely responsive and helpful. I just wish the suppliers wouldn’t put their business information on the packaging.
Hi Crescent Pines Mercantile! Thanks for your feedback! It gives us much pleasure to know that you love the Spocket service, your kind words encourage us to continue doing our best. Your feedback has been documented too, please feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co should you need additional clarifications here. - Abigail
Spocket is indeed a great dropshipper, wholesale store with many attractive products. Definitely fantastic customer service representatives, few to mention, Marriya, Ria, Irene and others. Excellent team. Winning products offers a closer insight on what are the ideal products that sells. Excellent overall.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Ease of use, available site creation, good prices, the only issue I have faced is the in app Aliexpress function that is not importing goods to my site but I believe it will be fixed. All in all a good experience
Hello My Superstore Online! Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that the Aliexpress Import updates should be up and finished soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Get app just have to really look when trying to find product to get the best deals. Overall nice concept can use a little tweaking
Hello Storm Warehouse! We are glad you like the service! Meanwhile, we have forwarded your feedback to our developer to see what can be done ASAP. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I would recommend due to easy access and the r fact that it’s easy to find what you’re looking for as well as the products
Hello Essentials! Cool! Thanks for your feedback. We are glad you find the Spocket quick and easy. Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Love this app! Lots of variety, easy install and loading. My only complaint is that some pricing is crazy high. Other than that I love it!
Hi Lisa Ray! Thanks for the feedback! We are so glad you find Spocket easy to use and very user-friendly. Meanwhile, we have forwarded your feedback to our Team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can help you with product and plan pricing. - Abigail
Good app, with a lot of different possibilities for your future dropshipping business. Support quick and responsive, and Alleighna made this experience outstanding.
Hi PetPalooza! Welcome to Spocket! We’re pleased that Alleighna was able to provide you with exceptional service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby