Spocket: USA & EU Dropshipping

This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.

Another bad experience yet again, I had placed an order in July 2022 that was never shipped out to customer, Spocket has refused to give a refund, They told me they are waiting on aliexpress to release my refund. This is not a good customer service behaviour

Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative. Update 20th January 2021
After placing my order for two products on the 6th of January to the value of £68, and thankfully this was a test order made for myself, suddenly I saw a no entry sign on one of my orders without an update, I contacted Spocket support to find that the seller who is listed as shipping to the UK does not ship to the UK and shipping price was listed at $4. So, I requested a refund. The second order suddenly had the same issue on the 19th of January, suddenly cancelled. Immediately called Shopify to complain and express my frustrations. Unfortunately, Spocket is not an app that I can recommend, too much hassle, poor communication, I had no idea what was happening from one day to the next and cannot say this is a reliable app for fulfilment of your orders in a timely manner. I am glad that the order made was for me personally and not to a customer. Too many issues and problems that will spoil the reputation of your business/enterprise.

This is the worst dropshipping APP! I would stay far away. I imported their products and had them listed on my site and was getting emails about copyright claims. I reached out to Spocket and they didn't respond. Their customer service is absolutely terrible. It is definitely not worth getting sued so I deleted the products.

Happy to Take your money but then not ship the item, rrrrrrr, what a waste of my time, loaded 514 items for nothing, rrrrr so mad

UPDATE -
Per Shopify's request in products that range in my store's description, I gave Spocket a try again. Not only was I lied to about product selection in U.S. sourced products; but I was also scammed. My first customers order was placed 2 weeks ago, almost 3, still hasn't received the product, and we've learned it's also coming from China. Kinda hard to be USA Supplied when products are shipped from China... Spocket Customer Service refuses to escalate to management; and literally ignores your requests after you request management.

I'd stay as far away from Spocket as I can; this has been the absolute worst app experience I've ever had.

Original-
Thinking about paying Spocket $100/$300 per month with their Live Chat feature weighing your thoughts on signing up? Don't bother! I have two orders, both have products unfulfilled past their 3-5 day processing time, an hour later, still no response from Spocket Live Chat!!!

Unfortunately I have tried Spocket for several months and even paid in full for the Premium services. However, about 90% of my test orders and real orders came back as unable to be fulfilled by the suppliers because they had dropped that particular product. This information is NOT updated accurately by either the suppliers or Spocket, or these “premium” suppliers are not properly vetted. DO NOT USE this service if you want to be able to rely on the dropshipping products offered. Trying to save someone else the money and time that I wasted.

Customer Support is fast to respond but they don't know much about the internal processes of the app. Please be aware that the invoice for your orders will include the information provided in your account settings, including the .myshopify.com URL, and email with which you created the account. Very limited when it comes to contacting the provider, they don't allow you to contact the provider directly and they try to pass any questions you might have through them, 3 weeks have passed and I am still waiting on the response regarding a product. PLEASE be wary that even though the app might say that some items are shipped from the U.S. it will not always be the case because when you actually look at the tracking number the products are being shipped from China.

I wouldn't even give this app one star. The app is a great idea but execution is exceptionally poor. [Huge opportunity for someone to develop a similar app that actually works with good customer service!!!]. Speaking of customer service it is simply atrocious. Rarely helpful, often I was left on chats waiting for up to 30 minutes with no response. I had to always follow-up to see if someone was there. They just disappear and stop responding if they can't help (I don’t think those at customer service have actually used the app themselves in real life scenarios; they assume the answer is always something basic and simple but I’m long past understanding the basics of the app, I’m having real issues placing customer orders; it’s also always your fault – never theirs). Some great products on the app, especially for Canadian sellers, but the app in terms of integrating with Shopify, tracking inventory, placing orders never worked (I’m supposed to do a manual fix for an issue – so what’s the point of the app and the fee??!!). I spent more time and hassle then this app is worth (in terms of the profit you can make on items, the work involved in using the app and interacting with customer service and especially given its annual cost; even with the app being cumbersome and unintuitive and basically not working they won’t give refunds – beware). Steer clear. I'd be happy to chat with anyone about my experience with the app. Feel free to reach out to me via my store.

App is expensive, for the quality! Quality and fabric of the clothing are very cheap and poorly stitched. Not worth it but, with lack of options, moving on is hard. I do like the shipping times!