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Do not use this platform. There refund policy is hidden, because you won't get one. Suppliers will not ship products on time. In order to contact them you have to chat with spoket, and wait days for a response. I had an issue with a vendor that took a week longer than advertised to ship. I requested a refund, as my sales channel refunded the customer due to long times. 2 days after said request, Supplier shipped the order. 3 weeks later Supplier requested the product. Yea. Right. A customer gets a free product at my expense. So fk me. Spoket will not refund my annual account. Again fk me. So fk spoket. My bank is processing both returns, and labeling spoket as fraudulent because they do not display there refund policy clearly. At least someone knows how to provide decent service.
Thank you for sharing your feedback! We appreciate you letting us know about the issues you encountered. Our sincerest apologies for any inconvenience we may have caused. Our Annual Subscriptions are indeed non-refundable as stated when you signed up because yearly subscriptions are heavily discounted. Our refund policy is very open and can be found in our help center. We are very strict and we don't tolerate suppliers that do not stay true to their claims especially with their processing and shipping times. While we do understand that some of our suppliers are on a limited workforce schedule due to the pandemic, you can be sure that we will take the appropriate actions necessary to prevent any issues moving forward. We'll have one of our account managers personally reach out to you to make sure your concerns are resolved. Your extended patience and kind understanding is much appreciated. Thank you!
I canceled long before the trial was over. However, spocket charged my paypal account after confirmation that the account was closed. They are giving me the runaround and making it very difficult on me to get the charge refunded. I have to go through a paypal dispute. Disappointing because I thought this was a trustworthy company.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Erwin
DO NOT use SPOCKET app!!! Be careful with this company as it's absolutely fraudulent company with a business plan tailored to SCAM! They are scammers and at that stage when you will decide after cheepest trial that you do not need this App, they will send fake expensive bills to PayPal and will charge you for the whole year. But when you try to recover your money back, PayPal will ask you for more evidence by sending an agreement, which of course you wouldn't have as in first place it doesn't exist and second Spocket anyway never gives any agreement to you. Also, Spocket isn't an honest company and it doesn't follow the Law and Regulations.
Spocket is just one of those SCAMMING Apps which try to earn by cheating and at the end of day it will cost too much money to you. Think twice, before even starting to use it!
We appreciate the feedback. We would be more than glad to be able to sort things out for you and help you with your account. Please reach out to us at support@spocket.co and we'll gladly help you the best we can. We'd be looking forward to assisting you soon! -Irene
Update:
The cancellation process is a pain. I've been trying to cancel my subscription for three days! I keep getting excuses. Make it easy for customers to cancel on the app since you charge separately from Shopify. I've read other reviews about people being charged after they've cancelled and uninstalled the app. If I'm charged, I'm going to report as fraud. Make it easy for customers to cancel without having to talk to anyone.
Update:
Every time I use this app, there is always a technical issue. Customer service is quick to respond but they rarely offer a solution which isn't beneficial to me. I think the concept is great but they need to improve the technical issues and provide solutions instead of template answers. As an example, I imported over 50 products into my store and the images are in webpage format and not jpeg or png, which is a requirement for Shopify. They told me to delete all of the products and then reimport because of an issue with the code. I also pay someone to write product descriptions and their work would be deleted. I am definitely searching for other vendors and apps to use. I wouldn't rely on this app.
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The products are a bit pricey and not wholesale prices. I'm going to order samples and I like having that option. Customer service is quick and great! Spocket, however, lacks a lot of features to make the user experience much better and the team doesn't seem receptive to customer feedback.
1. Spocket doesn't have an option to unpublish. I have to make additional edits in Shopify and I don’t want customers to see an unfinished product.
2. There is no option to add products to multiple categories.
3. No option to add a sale or compare price.
4. I can’t see shipping times or other vendor information in the important list unless I search for each product.
5. All of the tags or keywords are auto-populated and most of the time I delete most because it doesn’t fit my store, brand or product. Extra time deleting instead of just letting me add only or select the ones I want.
6. Some text editing features are missing with font and I can’t add a table in the text area. This isn’t probably a big deal but great to have.
7. Add an option to apply the same pricing to all variants instead of pasting or typing in each field.
8. Bonus-see vendor information and ratings such as order accuracy and speed.
Thanks for taking the time to give your honest review! We're so happy you love how quick our Support team is - we definitely want to keep it at that rate. For the prices, Majority of products on the platform are between 25%-50% off the retail price so if you see products that are priced higher, let us know and we'll do our best to price match! We also wanted to let you know that your feedback is heard and we are going to use that to develop better features and functions on the app. Again, we would like to thank you for this review and see you around Spocket!
The absolute worst dropshipping app ever! Their customer support is awful! I made the mistake of paying for an annual subscription and could only use the app for a few months it 's so bad and they refuse to refund me for the month that i will not be using even after removing the app from my store. The vendors on here are shady, they claim they ship from the US but they don't. They create shipping labels but never ship the items. Their customer support is awful, you will be talking to 6 different people aboutone thing. They keep telling you, they'll get back to you and you never hear back. Very shady app that just out to steal people's money. Stay away from this app. Listen to the other reviews trust me, they are all right!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
It's honestly not worth the price in my opinion. Falsely advertised shipping times. There is no way to directly contact distributors. You will actually notice there are many dropshippers already on this platform selling products at ridiculous prices compared to market. Many of the distributors do not update their inventory correctly, or update order status at all. I would be left not having the status of the package for WEEKS until I contacted customer support. As you begin adding products to your store, beware that many of them will randomly go out of stock. Management needs a much better process in place to vet these suppliers. This app should absolutely not be anywhere close to $50 a month. UPDATE: *After leaving this review, Spocket reached out to me and requested I do a 3 month free trial to see if my experience changed. I did not use Spocket services during this time and they refused to issue a refund. Says alot about a company willing to sour an experience over $49.
Thank you for sharing your experience and opinion! We greatly appreciate it as it helps us know what needs to be done to avoid such circumstances. Please know that it is absolutely unacceptable for suppliers on board with us not to provide reasonable prices and a tracking number for every order they receive thru our platform. It is a requirement for them to stay on board with Spocket and we'll surely take the appropriate actions to rectify this. We do promise that if an order takes more than the advertised processing time + shipping time, that order should be valid for a refund but please note that only business days can be counted. We checked on the 10 orders you have on your account and it seems like you have received a refund for those orders that was requested to be refunded. If this is not the case, or if there was anything we missed, we would be more than happy to further assist you with it. We will have one of our account managers reach out to you directly to help however we can. Rest assured that we will do our best to make things better for you! Thank you for your kind understanding and patience!
DO NOT TRUST THIS APP - I downgraded and paused the plan permanently. However, this App recovered the subscription under the table without my permission and charged me for two more months until I found the problem from my statement, they did not confess and said they don't have a Refund-Policy. I wrote an email to argue but they directly ignored my message until now. I am so disappointed with this APP, NEVER EVER USE IT AGAIN!
Hi MHomeWare! Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service. One of our account managers will reach out to you directly to help with any issues that you may have. Otherwise, please chat with us or email us at support@spocket.co so we can look into this matter immediately.
Terrible. It is an expensive app for nothing; it can take five days ONLY to process an order BEFORE shipping. It makes no sense AT ALL if the app proposes to provide fast shipping in the USA. Aliexpress does that MUCH faster.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
I have 2 major complaints. (1) Customer service can't do anything to actually help or give any real answers to any questions, other than some generic form response. I emailed about a very specific issue I was having that should have been simple to address but instead of an answer, I was told "we can give you free service for 3 months". That's nice, and I appreciate it, but I would like my issue resolved. (2) There is no way for the store owner to contact the suppliers, no way to know how reliable the suppliers are, no way to know the quality of their products, and no way to know if they plan on continually supplying products or if they're only in business to empty out inventory. I have spent MONTHS building my store, painstakingly editing poorly written descriptions, ordering samples of products with high inventory, updating photographs, filming videos, etc., only to have products and suppliers disappearing left and right. All of my hard work, time, and money is being wasted because it is impossible to communicate with suppliers. There needs to be a line of communication between the store owner and the supplier so a relationship can be formed. Store owners need to be able to write reviews on suppliers and their products to keep them honest. Currently there is only a star rating based on supplier shipping times and no way for store owners to provide their own rating on suppliers or products. I spent weeks, not to mention hundreds of dollars, building advertising campaigns around products I purchased, filmed videos for, and photographed that have vanished with no explanation or warning. This is not okay! My store isn't live yet, but what will happen when I am live and the products I am advertising to draw in customers don't exist on my store? I'm the one who ends up looking bad. Please, fix this major gap and hold suppliers accountable for their business practices and allow store owners to form relationships with them. Please explain to these suppliers that they cannot charge retail prices to wholesalers. And please give customer service real information so they can actually help people.
We understand the circumstances and we appreciate that you have been very understanding with us given the current situations that you are experiencing with some of the suppliers and orders that you have. Rest assured that we will continue to work with you to resolve these issues and sort everything out for you. Thank you for the patience that you have extended to us so far! We'll make sure to keep in touch with you to make sure to work on all these points you have raised with us. Please feel free to always message us at support@spocket.co and we'll make sure to assist you the best we can.
Products do not include shipping weights. Shipping costs are not pushed to customer..Bulk editing is not available. disappointed thus far. that I now have to edit 2100+ product individually and guess shipping weights so that my business doesn't lose money
We appreciate your feedback! Rest assured that we take your comments and suggestions seriously and that we will be doing our very best in order to address your concerns as soon as much as we can! We would love to extend our assistance to you as best as we can. Please each out to us at support@spocket.co so that we may be able to provide you with solutions regarding your concerns.