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Terrible app. Signed up for the “AI created store”, it’s supposed to be completed in an hour, it was not. Then they said even though it’s advertised that it’ll be done in under 60 min, that it can take up to 48 hours (so they just lie), it took about 4 days for mg store to be finished (so they’re really not using AI, they’re creating the stores manually and just saying it’s AI created). Once my store was delivered to me, the registered country wrong (which you can’t change), so I couldn’t even use the store. I told them to cancel my order and refund my money and now they won’t respond to any emails. Stay far away, scamming, dishonest company.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
I have had terrible experience with this app.
First, the membership fees. On 23.12.2018 I paid $39 membership fee to Spocket. That's Ok. Then I started a free trial on their highest membership which costs $99. When the trial expired, they charged me $99 on 12.01.2019. For one month, they have taken $138 from me for membership fees only.
Secondly, on the product page is said that the product is in stock but when I order a product for my customer, it is either out of stock or cannot be delivered to their location. The last product I ordered was a bookshelf. I cancelled the order because I thought they wouldn't send it. Although, I cancelled it, they sent it and said that I should contact the buyer and tell him to return it. That makes a bad name for me on Amazon. Because I canceled orders because of them and I am just getting started on this marketplace.
On 18.01.2019 we received the two refunds after almost the whole of January. However, the money they took for the $99 membership for which I wanted refund two days after I paid for it due to my problems with them + the cancelled order are not refunded.
Also, I cannot remove my credit card information. They cannot hold my card info as I do not want to work with them anymore. This is illegal.
I will never use them again and want this to reach other people so they do not lose money because of them.
We’re very sorry to hear that you’ve had this experience with Spocket. We would like to assure you that we would never charge our customers something that they did not purchase.
We want our customers to have a seamless in-line process within their stores as much as possible and this is what we’re aiming for, to give you, our customers, the experience you deserve.
We would like to offer our help regarding your credit card details being removed in our system. You can always contact our support team at support@spocket.co anytime and we’ll assist you with your concern.
We hope for you to join Spocket again in the future as we promise to deliver what you deserve in the dropshipping industry.
This app is absolutely terrible . Today is June 24, 2020. I have placed about 88 orders with spocket & their suppliers. Over 50 of them have no updates on shipping in 5 weeks. I have people emailing me everyday about orders. STAY AWAY. I repeat DO NOT USE THIS SERVICE. The customer service DOES NOT REPLY. Imagine more than half your orders not being shipped? I am seeking legal help. They basically STOLE MY MONEY and do not reply. Their suppliers ARE NOT FROM THE USA. They are all from CHINA. This app is a SCAM. DO NOT USE. DO NOT USE. STAY AWAY. STAY AWAY. THEY WILL TAKE YOUR MONEY AND RUN. DO NOT USE. DO NOT USE
We're sorry to hear about this! We definitely understand the frustration and concern. Thank you for letting us know how you feel! Please know that we do not have any ill intentions towards any of our merchants and that we will always try our best to work with you to sort out any concerns. Rest assured that we will help you out with these issues and take the appropriate actions necessary for each one. Thank you for your patience and understanding!
DO NOT use this app!!! They purposely make the trial terms vague. Fail to send the cancellation email then charge you for their most expensive plan. Absolutely fraudulent company with a business plan tailored to scam people.
Thank you for letting us know about your experience and we're sorry to hear about your disappointment. We make sure that our trial terms are clear because we want to make sure to avoid unwanted charges and cancellation emails can be set from the settings page of your dashboard. It is also not possible for our system to charge you unless you pick a plan and input your payment details. However, we still want to make things better so we'll have one of our account manager reach out to you to help sort things out! Thanks for your patience! -John
DO NOT WASTE YOUR TIME WITH SPOCKET. The concept sounded great, US suppliers and faster shipping. We started using spocket on our store, placed orders then 5 or 6 business days later they are still unfiflled. I then reached out to customer service and didn't even recieve a reply. Mind, you this was after several hundreds of dollars were spent on orders. Total joke and complete waste of time. Your way better off with oberlo.
Hello and thank you for sharing your feedback with us about your experience with Spocket. While our order processing success rate is 98%, issues do arise from time to time so we would like to apologize if the initial experience and expectations were not met.
Over the past few months, we have not only improved our order processing time but we have also implemented better structured process for Customer Support to make sure we answer and get back to our users in a timely manner.
We look forward to the time that you will join our Spocket family in the future to enjoy the benefits that we have to offer!
Spocket is a scam. Horrible experiences from the beginning:
- It shows that you have to pay an extra fee to talk with vendors. When you pay it, it appears that the chat functionality doesn't actually even work and there is no way to contact suppliers directly. You have to contact suppliers via Spocket chat and it takes more than 4 days to get back to you with an answer if they even get back! And your customers are waiting.
- They preview vendors with 5* feedback and 1-2 shipping days. The reality is that the vendors there do not fulfill even an order for a product that shows 1000pcs in stock and the reason is "out of stock"?! And products also go randomly out of stock all the time or just disappear. Please save your time and avoid this platform.
My sincere apologies for this less-than-perfect experience. We understand how important your orders are and with that being said, we'll reach out to you as soon as possible, or kindly send us an email at support@spocket.co and we'll sort this out for you! - AJ
Don t install that scam app. The free trial is a total scam. You must disinstall the subsciption with the Spocket scam website and if you disinstall the app from shopify you will be charge from them. I have see 100 dollars from my bank statement and that doesn t appear in the Shopify invoice statement. Be carefull with scam App like that. I will start the Chargeback soon
I’m truly sorry to hear about the difficulties you’ve faced with our app and the billing issues you’ve encountered. We understand how frustrating it can be to deal with unexpected charges and unclear billing practices.
Here’s how we’re addressing your concerns:
Billing Issues: We take billing and subscription issues very seriously. Please reach out to us directly at [Your Contact Email] with your account details and any relevant information about the charges you’ve noticed. We will investigate the issue and work to resolve it promptly.
Subscription Cancellation: We understand the importance of clear and effective subscription management. We are reviewing our processes to ensure that cancellations are handled correctly and that users are not charged unexpectedly.
Improving Transparency: Your feedback highlights a need for better clarity in our billing and subscription procedures. We are committed to making improvements to avoid such issues in the future. - Eleanor
Very disappointed as new business owner and subscriber to Spocket. My first order was submitted and paid for. Later found out that the supplier deactivated the item. I was advised by Spocket to contact the supplier because my order could still be filled. Was provided confirmation that the order was shipped along with a tracking number. Five days later, checked tracking number and per USPS, the shipment was canceled the same day they told me it was shipped. Additionally, when they marked it as fulfilled (not true) it sent an automatic email to the customer who was under the belief that the item was on its way. My second order was submitted and when I went to pay, I got a message that the supplier is "not taking orders from December 2020 to March 2021" and I should notify my customer that there will be a delay. How is this information not given in advance of me loading the items to my store? This is terrible service for my first 2 attempts to utilize Spocket. Will be deleting this app as soon as my first issue is resolved and my money is refunded or item is delivered. It costs too much to have access for what I have been put through in my first 2 weeks with them. Be cautious!
Thank you for letting us know and for sharing your experience! We're very sad to know about this. Our sincerest apologies for any inconvenience we may have caused you. You can expect that we will do everything we can to make sure your concerns are resolved immediately. We are already taking the appropriate actions as we speak. We'll have one of our account managers reach out to you directly to help make things better and solve any issues you have. We appreciate your kind understanding and extended patience!
NEVER EVER USE. TOTAL SCAM. THEY'LL SAY YOUR PLAN IS CANCELLED, BUT WILL KEEP BILLING YOU EVERY MONTH. Sincerely, I never leave negative reviews. This is literally the first negative review I have left on any platform. Do. Not. Use. This. App.
Hello CauldronDiffuser! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Horrendous customer service. The vendors they use are terrible. Constantly taking items out of availability, or better yet, you have an item listed in your store, and then go through the process of trying to place the order with the vendor and you just can't; you just get an error and no one will help. The time it takes them to even respond to an issue is the mind boggling. If you want to have unhappy customers, use Spocket. They just want your money, and then leave you hanging with constant issues. I should have heeded the warnings of other reviewers. You WILL regret it if you sign up with them.
We're very sad to hear about this but we appreciate you letting us know about your experience. It truly helps us improve our services and makes us want to do more to make things better. We know that there have been unforeseen circumstances which were unfortunate and we do sincerely apologize for any inconvenience we may have caused hope to be able to get another chance to make it up to you! Please don't hesitate to reach back to us at support@spocket.co anytime and we'd be more than happy to make your experience a lot better. Thank you for your understanding and patience!