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There's 3 things I love about Spocket.
1. The products. They are high quality and at a very competitive price.
2. The UI. The UI is so smooth making it product pushes so seemless. It's not like other clunky platforms out there.
3. Customer Service. You guys are awesome! Keep it up.
5/5! Would recommend 120%.
Thank you so much for the amazing review! 😊
We’re thrilled to hear that you’re loving the high-quality products, our smooth and seamless UI, and, of course, our customer service team (they’ll be so happy to hear this!).
Your kind words and support mean the world to us. We’re here to keep delivering top-notch service and tools to help your business thrive.
Thanks again for the 120% recommendation you just made our day! Happy dropshipping!- Eleanor 😊
I had a very disappointing experience with Spocket. I reached out to their support team multiple times over 20+ days due to ongoing product import issues, which they failed to resolve. Their representative assured me that my trial would be extended and that I wouldn’t be charged for July and August — but despite this promise, they still charged me $99.
I was misled, ignored, and charged for a service that wasn’t even working properly. I tried contacting them through chat and email with no resolution. This kind of service is completely unacceptable and unprofessional.
I have since requested a refund and asked for my account to be deactivated. I do not feel this app is safe or reliable for business use.
Use with caution — and be prepared for poor customer support and broken promises.
We're truly sorry to hear about your experience with Spocket, and we appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to deal with ongoing product import issues, especially when you were counting on a resolution to move forward with your business. We also want to sincerely apologize for the miscommunication regarding your trial extension and the unexpected charge. That’s not the experience we strive to provide, and we take your concerns seriously.
Your feedback has been shared with our support and billing teams for further review. If your refund request and deactivation have not yet been processed, please know that we’re actively working to resolve this for you. If you’re open to it, we’d like the opportunity to make things right - Eleanor
So far the experience has been good. Variety of products, good support… I would like to know if suppliers are active or not though. Maybe by showing their latest activity?
Thank you for your positive feedback! We're glad to hear you're enjoying the variety of products and our support so far. Your suggestion about seeing supplier activity is a great one — knowing whether a supplier is active can definitely help with making informed choices. We’ll pass this idea on to our team for consideration. In the meantime, if you ever need assistance or have questions about a specific supplier, we're here for you! Happy dropshipping!- Eleanor 😊
products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!!
no any extra option and have no free plan, NOT RECOMMENDED
PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days.
However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me.
I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost.
Looking forward to seeing the platform’s progress.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future.
As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for.
If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at support@spocket.co - Eleanor
Don't fall into this pit! None of their products are professional level. Their system is completely based on subscription traps. I spent $200 and in return I saw product photos taken with NOKIA and garbage products manufactured in the back streets of China. Disgrace!
We're truly sorry to hear about your experience and appreciate you taking the time to share it. We understand how disappointing it must have felt not to receive the quality you expected, and we regret that we did not meet your standards.
Our goal is to provide valuable and professional-level products to all our customers, and we take feedback like yours seriously. We also aim for full transparency in our pricing and subscription terms, and we're sorry if anything about the process felt misleading.
We’d love the opportunity to make things right or at least better understand where things went wrong. Please reach out to our support team at support@spocket.co, and we’ll do our best to review your case in detail.
Thank you again for your honest feedback it helps us improve.- Eleanor
Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.
Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊
Customer Service Department
The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support.
We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described.
We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at support@spocket.co with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need.
Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
This is not a professional company. You cancel the before trial period and they keep taking money. No way to contact them. It seems it is a huge scam. Please shopify verify their reviews.
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is absolutely not the experience we want for any of our users.
Please know that we never intend to charge for services not received, and we take these concerns seriously. If your trial was cancelled before the billing period and you were still charged, that’s something we’d like to resolve immediately.
Unfortunately, there may have been a communication issue, and we sincerely apologize if you had difficulty reaching us. You can contact us directly at support@spocket.co We are here to help and are committed to resolving this quickly.
Thank you again for your feedback. It helps us improve, and we hope we can make things right. - Eleanor
Had tons of great items for being on the $99 month plan, the only issue is I cancelled it because I wasn't getting any sales and I was still charged.. and this is the only place I can find to contact someone now that the app is uninstalled.
We’re really sorry to hear about the billing issue after cancellation. That’s definitely not the experience we want for our users. Please reach out to us at support@spocket.co so we can look into your account and resolve this for you right away.
Even though the app is uninstalled, we’ll make sure this gets sorted quickly. Thanks again for bringing it to our attention!
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame!
SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge.
We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor