評論 (6,822)

整體評分
4.7
各級評分數量
  • 84% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2024年11月4日

Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.

Home Goods Galaxy
美國
使用應用程式 大約2個月
Spocket 已回覆 2024年11月6日

Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement.

Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at support@spocket.co

We're here to help resolve any issues and make your experience better.

Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor

2024年10月28日

On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.

Dana & Dekor
瑞典
使用應用程式 6天
Spocket 已回覆 2024年10月29日

Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for any misunderstanding. Your concerns are important to us, and we’ll work to clarify this information. If you have any further questions or need assistance, please reach out. Our Live Chat is open 24/7 and our email address is support@spocket.co .We appreciate your input! - Eleanor

2024年9月19日

Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.

KUSHIE.
美國
使用應用程式 8個月
Spocket 已回覆 2024年9月20日

I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.

Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.

Thank you for sharing your thoughts. - Eleanor

2024年11月2日

I love that it asks this rating before I see the output

Cappy Camper Coffee
美國
使用應用程式 11天
Spocket 已回覆 2024年11月4日

Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is support@spocket.co​

We hope to have the chance to serve you better. - Eleanor

2024年8月25日

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.

Wild TS designs
美國
使用應用程式 大約1年
Spocket 已回覆 2024年8月26日

I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.

To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.

Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor

2024年11月10日

I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable

South African Online Store
南非
使用應用程式 1天
Spocket 已回覆 2024年11月13日

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand

your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at support@spocket.co, and we’ll look into the matter and ensure that any issues are addressed immediately.

Again, we apologize for any inconvenience and appreciate your patience. - Eleanor

2024年8月6日

Regarding Jubilee

This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.

1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).

2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.

FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to

RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.

I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!

Shoptastic
美國
使用應用程式 6個月
Spocket 已回覆 2024年9月10日

We’re truly sorry to hear that your issues remain unresolved despite your previous interaction with our team. This is not the experience we aim to provide, and we understand your frustration. Please contact us directly

2024年11月14日

Unexpectedly really bad for Europe and specially indoor gardening

Agroliberte
匈牙利
使用應用程式 2天
Spocket 已回覆 2024年11月18日

Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to offer a wide range of products and high-quality service, and we appreciate your input as it helps us improve. If you have any specific issues or suggestions, we’d love to hear more so we can better support you and address your concerns. Please don’t hesitate to reach out directly, send us an email at support@spocket.co – we’re here to help! - Eleanor

2024年8月3日

I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription.

-> left the app and now we wanted to deinstall and remove it.
Cant be removed due to

"Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:"

Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing.

Now how should I ever remove the app since I cant even log in?

0 STARS!!!!!

VS WILD
奧地利
使用應用程式 9個月
Spocket 已回覆 2024年8月6日

We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at support@spocket.co, and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor

2024年3月28日

I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.

I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.

Zomdo Marketplace | Zomdo.com
美國
使用應用程式 大約3年
Spocket 已回覆 2024年3月30日

Thank you for sharing your feedback with us! We're genuinely sorry to hear about your experience, and we apologize if we didn't meet your expectations. However, we're committed to resolving any concerns you may have. Please don't hesitate to contact us via chat or email at support@spocket.co, and we'll address this matter promptly. Your understanding and patience are greatly appreciated.