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They request a 5 star review with the promise for some free service. Then they give you NOTHING!!!
I’m truly sorry to hear about your experience. We strive to offer genuine value and service, and it’s concerning to hear that you did not receive what was promised. We take these matters seriously and are investigating what went wrong. - Eleanor
Very bad service! I couldn’t cancel my subscription and they are making it hard to unsubscribe so they get your money !!!!
We're very sorry to hear about your experience! Please note that you can cancel your trial anytime by going to your account billing page. We would be more than happy to walk you through and help you out as best as we can. Please reach out to us at support@spocket.co and we'll gladly sort things out for you! Looking forward to assisting you!
UPDATE: ( since someone, the CEO? has responded to my review below )
- Their customer service system? Waiting 1 week before someone responds to you? Just read all the 1 stars reviews and you will know how terrible is their customer support service.
- Inventory system? Complete BS. Just check a few products and notice the generic inventory numbers on it. They source products from the same suppliers you can find on Aliexpress. Those suppliers don't have stock in the USA. They are waiting for you to place an order and then ship the items to the USA warehouse.
- Their automated inventory system it a complete BS and scam. I've reported them to Shopify and they were requested to remove that false claim from their product features.
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*WARNING* - *FALSE ADVERTISING* - about automated inventory updates and processing times. I've reported them to Shopify and they may take down the app soon. So use this app at your own risk.
- On the app page they advertise that they provide AUTOMATED INVENTORY UPDATE, however, this is completely FALSE. They DO NOT UPDATE the inventory automatically at all. They DO NOT have a system in place to do so.
They rely solely on their suppliers to update the numbers, and obviously, their suppliers inflate the inventory numbers so you can order first and once you start placing orders they will try to source the products for you.
- On most if not 99% of the products listed in this app the inventory numbers are generic. Just check them and you will notice they are all the same like 9998 etc...
- we have been tricked into believing that their suppliers have the products in stock, spent a ton of hours setting up the products, ads etc, once we started placing orders they did not start shipping until after 3 weeks, even though they advertise processing time of max 7 days and another 7 days for delivery.
So it's been almost 4 weeks and we still have a few orders open.
- CUSTOMER SERVICE: they have the worse customer service team, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours.
The last couple of times I messages them, and they responded after 3 days and AFTER I have followed up 3 times.
We truly appreciate you providing us with your feedback and we’re sorry to hear that you were not able to have the type of experience that our other customers are enjoying especially those who have launched successful businesses drop-shipping with Spocket.
First, we want to assure you that we have implemented a better support system for our customers. Not only this will cater your queries on time, but we would also be able to onboard customers faster in using the system more efficiently!
Regarding the inventory issues, we would like you to know that we do have a system in place for that. In fact, we are ramping up the updates even more to address any order issues going forward. We've gone through your account to check if there were any issues existing and we can confirm that there are no further issues remaining.
However if you have any concerns that you would like to raise or would like for us to know, please do not hesitate - we are here to listen! Drop us an email at support@spocket.co.
yes
Hey there!
We would like to know more about the reason behind your dissatisfaction with our app. Your feedback will be very much appreciated so please contact us anytime at support@spocket.co. We look forward to hearing from you soon.
So, my third and final edit of this review, It isn't worth it, especially for their prices. They only 2 orders that I made had problems, 1 one of them took a long time to arrive and when it arrived it broke while being opened and the other item had delays because for some reason the seller put the wrong zip code even though I gave them the correct address. I tried to contact their support chat but it never works when you need it. Also, some of the items were constantly becoming unavailable or changing to premium status in order for you to upgrade your plan so you could sell them. And last but not least, I was getting daily emails from them giving me the "reasons" for me to upgrade my plan, like jeez at least do weekly emails instead of sending me their advertisements every day
Hey there! Sorry to hear about the not so stellar experience! We appreciate the feedback. We would be more than happy to help in resolving your concerns and sort out any issues you may be facing. Please feel free to reach out to us at support@spocket.co and we'll gladly do our best to assist you to make things better. Our apologies for any inconvenience we may have caused you. We're looking forward to helping you out and make things better!
3rd class service! supplier take 10-15 days for just to ship.! and spocket team still try to convince us. and Yes MOREOVER SUPPLIER SENT ITEM VIA ECONOMY CHINA MAIL SERVICE NOT EVEN E-PACKET..... COMPLETELY BAD EXPERIENCE WITH THIS LOW-QUALITY APP.!!! DOOOOO NOT EVER USE THIS APP.
Hi there! We're sorry to hear about the issue you have encountered with one of your orders. Our sincerest apologies for any inconvenience you may have experienced. You can rest assured that we will have this issue addressed immediately and further investigate on the matter. We'd be happy to further extend our assistance. Please do reach out to us at support@spocket.co and we'll gladly sort this out for you.
Terrible! DO NOT USE! Shipping time is horrible for ‘US based items’ people received items in ‘Shein’ packaging (if you don’t know then they are dirt cheap clothing from China) which would of been cheaper if I ordered from Shein and sold the items! Also cancelled my membership they offered a cheaper option and then still charged me $200! Stay away from these guys!
We're happy to have been able to resolve your concern for you regarding your account and subscription. We are hoping to be able to provide you better support and services. Please feel free to reach out to support@spocket.co anytime and we'll gladly assist you however we can!
The app is fine except for this annoying popup that keeps demanding a review. Literally every time I click anything. It's ridiculous. Are you happy now?
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail
Product prices are high as fuck....even you have to pay them $19.99 for premium membership... and extra $5 sometimes for shipping too
sorry...
Thank you for your feedback! We respect your opinion and we're sad to know that the products and plans that we have are not a match with your current expectations or budget. Our suppliers do already provide 25-35% mark up for the products that they list on Spocket. We also do give 2 weeks of free trial so you can test us out to see if were a good fit. Please feel free to try us out as well in the future. Your feedback is important to us as we use it to further improve our platform. Thank you!
An expensive app. I asked to downgrade to a basic plan after months of paying $99 per month with no sales, but they keep giving me a hard time. Keep dragging it to another month to make me pay more. I told them there was an error when I tried to manage the bill. They also said all products that I imported would be deleted from the store after downgrading to a basic plan. WASTED ALL MY TIME EXPORTING THE PRODUCT LISTINGS THAT I PAID FOR.
Thank you for the feedback! We'll make sure your investment is worth it so don't hesitate to reach out to us at support@spocket.co if you ever need any help. Your success is our mission! -John