評價 (6,485)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 10% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2017年12月11日

Spocket wants you do their job for them. They want you to convince 80% of the product manufactures to join their network. There is no point in using this app right now. Maybe try again in 6 months, it does look good but it is not ready.

The Outdoors Archive
美國
使用應用程式 26天
Spocket 已回覆 2024年9月11日

I’m sorry to hear about the challenges you’ve faced with our app. We appreciate your feedback and understand your concerns regarding the network of product manufacturers. We are working to improve the platform and expand our network.

Thank you for your patience, and we hope you’ll consider giving us another try in the future. - Eleanor

2018年10月8日

very expensive app that doesn't have any reviews on products and no customer support number. don't waste money like me!

Celestial Body Jewelry
美國
使用應用程式 26天
Spocket 已回覆 2024年9月11日

I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service. - Eleanor

2020年7月12日

I really did not have any good experience. At first i was thinking keeping my store full with US or European product will be more reliable and quality but sorry to write here that what products i found here was no really worth . in addition there is monthly charges to use their services as well which is too high for startup people like me . Overall bad experience when i need support as their support link never worked.

amrahomeandyou
加拿大
使用應用程式 25天
Spocket 已回覆 2020年7月13日

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet you expectations at this time but rest assured we will do our best to make things better. One of our account managers will reach out to you directly to help with any issues that you may have. Thank you for your understanding and patience!

2019年8月12日

I got on the Empire plan that doesn't let you sell to Amazon, Google Shopping, eBay, and isn't integrated with FaceBook. These are my major selling places, and their customer service doesn't have any idea of what's going on. I've talked to several people that can only try to give me an answer by having me wait for someone else. I went from AliExpress to here because I wanted to have an American influence, but the ended up finally being told that I would be in competition with the manufacturers by trying to sell on these platforms.

Paradise Bikini Club
美國
使用應用程式 24天
Spocket 已回覆 2019年8月12日

We hope to provide a service across diverse platforms soon but currently Spocket is compatible with Shopify and WooCommerce exclusively at the . moment. However, please know that we are in the process of expanding it to other platforms, including personal brand channels!

2022年8月26日

So they have "US Suppliers" with a sneaky disclaimer saying that the item will ship from China if showing OOS. Got the free trial, made a sale, made the purchase of the item, and it comes from China, I could have place the order myself on Aliexpress and save the extra fees and overpriced item for "US Supplier". Another thing, if your work with capturing orders manually because as a business you can fulfill them 1st , they wont let them sync to their system.

smartdealsusa
美國
使用應用程式 24天
Spocket 已回覆 2022年8月26日

Thank you so much for taking the time to write this feedback. Our sincerest apologies if we were not able to meet your expectations at this time. Most of our retailers are receiving their products from US warehouses hence sometimes stock is coming from China especially those suppliers with fast-moving products. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin

編輯時間:2023年8月21日

***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL

These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!

Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.

I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.

Spiritually Connected
美國
使用應用程式 22天
Spocket 已回覆 2023年8月18日

Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

2021年3月15日

I do not recommend this app or this company at all. After going with their $99 a month plan and importing a large slew of products, I realized that 90% of my products had absolutely outrageous shipping costs (even if they were shipping from the USA), while others were shipping from outside countries with even more ridiculous shipping cost and delivery times ranging from 15-30 days if not longer. After cancelling my membership with Spocket, I immediately lost access to all of my products (which makes sense, but what doesn't make sense is the fact that I cancelled my membership shortly after being charged for it, then lost all of my access without ever receiving a refund - I've since asked Spocket for a refund and am awaiting their response). I only received one order of Spocket products, and this order was COMPLETELY mishandled causing severe issues and frustration with the customer. Not only did it take seven days just to ship the item in the first place, but once it was shipped, it then took another week or so and ended up in Texas when the shipping address for the customer was CLEARLY in Oregon. Now since my account is cancelled, I'm unable to submit order inquiries and try to resolve the situation with my customer. I will not be using Spocket again, ever.

Retail Stallion
美國
使用應用程式 21天
Spocket 已回覆 2021年3月17日

We're sorry to hear about your experience but thank you for letting us know about your feedback! Your feedback is very important to us as we use it to further improve our platform. We apologize if there was any misunderstanding about our process. We would be more than happy to clarify or help regarding any changes to your account. Please feel free to reach out to us as well via support@spocket.co and we'll gladly assist you.

編輯時間:2018年5月29日

So buggy, getting errors all the time, the products are over priced, a 3$ top is actually priced at 29$, pathetic.

Pathetic and time waste.

Shopliftersbay
美國
使用應用程式 21天
Spocket 已回覆 2024年9月11日

I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service. - Eleanor

2023年10月14日

This app is so terrible its steals at any opportunity there is I started a trial and deleted the app
Couple days ago I get charged 53eur and they refused any refund please never never never install you have better apps I didn't even have the app installed straight up robbery

Mytrendy
葡萄牙
使用應用程式 20天
Spocket 已回覆 2023年10月15日

Thank you for your feedback Mytrendy! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abby

2022年10月8日

THIS IS THE WORST APP EVER. TRASH TRASH TRASH. ITS BASICALLY A SCAM. TERRIBLE CUSTOMER SERVICE. TERRIBLE APP, TIME WASTING. IF I COULD GIVE IT A ZERO 0000 OR MINUS REVIEW I WOULD. DONT USE THIS APP. I WENT THROUGH IT WITH ALL MY 4 STORES AND DESPITE TRYING TO TALK TO THE CUSTOMER SERVICE NOTHING EVER GETS RESOLVED ALL THEY DO IS COLLECT MONEY YOU SPENT ALL NIGHT APP JUST CLICKING YOUR KEYBOARD AND ACHIEVE NOTHING INSTEAD OF GOING TO BED AND BETTER TO REST OR PLAY WITH YOUR KIDS.

Gifting by Julia M
美國
使用應用程式 18天
Spocket 已回覆 2022年10月10日

Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to us via email at support@spocket.co with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Erwin