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Everything I selected for my site was “premium”, requiring a higher monthly rate. I tried to contact them and got a bot. I removed this app.
Thank you for letting us know, however, the plans we offer have stated the inclusions in clear view as we would not want to give our valued customers like you any misunderstandings with regards to what we offer. Should you want us to discuss your request, just let us know and we will be there to help!
No worth it! The pictures of the items are very minimal. Not enough information about the products and the pricing are not the prices directly from manufacturers or brands. They are all from drop shippers...so it's drop shipper ordering from another drop shipper. In other words, you'll end up paying more!
Spocket needs to rethink its strategy, layout design, efficiency, and better subscriptions deals.
I’m sorry to hear that you’re dissatisfied with the product information, pricing, and overall value. Your feedback is important, and we’re taking it seriously as we work on enhancing our app. - Eleanor
Basic plans will not allow you to import product. So frustrated and terrible app for beginners like me.
I’m sorry to hear about the frustration with the Basic plan and product import limitations. We understand how important these features are, especially for beginners. - Eleanor
Don't be fooled. Shipping costs are super high. They dropship from Ali Express to dropshippers, taking all of your profit forcing you to have to sell at higher costs. Just google suppliers in your niche in the U.S. with the word "dropship" after it and find a direct link. Its usually easy to sign up and fast 3-5 day shipping with 1-2 day processing. Fu** These guys and apps and others like this that keep trying to be cloaked middle men out there. LET THE PLAYING FIELDS BE FAIR YOU ASSHOLES!! You filtering apps and easy importing are not worth this upcharge.
Thank you for taking the time to leave us a review! We completely understand how shipping costs may appear expensive. However, this is the standard price for carrier services so that customers can receive items within a short timeframe as fast shipping is crucial to the success of a drop-shipping business. However, if you see any of our suppliers where their shipping costs are unreasonably high, we'd like to know and be notified of it right away so we can look into their shipping rates.
Again, thanks for taking the time to leave us a review and we hope that you do get a chance to try Spocket sometime in the future!
I was charged twice for one month, they didn't have a cancel button => your trial registration will result in you being charged or canceling your credit card
I signed up with Paypal, and tried to cancel before I got paid, but they didn't have a cancel button, they still charged my Paypal. I was charged twice by them a day, be careful, they won't refund you, this is a lesson.
We're sorry to hear about the unfortunate circumstance that you experienced! Please note that you can find the cancel/downgrade button in your account billing page. We would be more than glad to be able to sort things out for you and help you with your account. Please reach out to us at support@spocket.co and we'll gladly help you the best we can. We'd be looking forward to assisting you soon!
terrible pricing no such thing as whole sale prices with this app it requires you to leave a good review in order to let you continue to use for free
We would like to extend our sincerest apologies if you felt that the prices you saw on Spocket are not at par with what you were expecting. At Spocket, we worked tirelessly to bring you amazing products from the best suppliers that will fit every dropshipper's niche at very affordable pricing as we want our customers to make huge profits with the help of Spocket. And, if you’re not able to find what you’re looking for, we find ways to make sure that we make it available by scouring for top suppliers to on-board to the team.
We’d love to hear more about your experience and the products or the supplier that you found that didn't have wholesale prices so we can price-match and bring you the lowest prices on the platform. You can always reach out to us at support@spocket.co and our team will be available to cater to your needs.
We hope to see you be a part of the Spocket family as we continue to grow and help you thrive in this industry.
The items are too expensive. I would not be able to make much profit. Once I changed to shipped from UK (because I don't want long shipping time) there was almost no items left.
Sorry to hear about your experience! We understand that there are certain items that might seem to be expensive at first but our suppliers are actually required to give a minimum of 25-35% profit margin on all their listings. If you feel that the items are not within that margin, we would be more than happy to investigate that supplier and take the appropriate actions necessary. We will have one of our account managers reach out to you directly to make sure that we resolve any concerns you may have. We appreciate your kind understanding and patience!
It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime so we can share with different promotional plans that we do offer. Thank you for giving us a chance and we wish you all the best! - Abigail
Products in Spocket are so expensive, most important is they have the original retailer's name or website water-marked on each product picture. Basically, Spocket is not meant for drop-shipping, it is for advertising for another shop. Please change your app description to something else instead of drop-shipping because why would any body buy stuff from my site if they could go get it cheaper on the original online store.
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the pricing and branding on our products. Our goal is to provide high-quality products and services, and we understand that pricing and branding are crucial for your business. We appreciate your input and will consider it as we work on enhancing our platform. If you have specific concerns or need further assistance, please reach out to our support team. We’re here to help and ensure a better experience for you.
I was very disappointed with this app. Sprocket's products come from Etsy sellers. I wouldn't mind that at all except that they expect ME to do their work for them and contact each seller myself in order to sell their products.
We’re sorry to hear about your disappointment with the app. It’s important to us that you have a smooth and efficient experience. While some products may come from various sources, including Etsy sellers, our goal is to streamline the process for you. We understand that having to contact each seller individually can be frustrating. We appreciate your feedback and will look into ways to improve the integration and communication processes. If you have any specific issues or need assistance, please reach out to our support team. We’re here to help.