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If I could leave zero stars, I would. Spocket is an emblem of the worst practices a business can adopt, hiding behind flashy marketing and dubious 5 star reviews, while they stealthily rob unsuspecting customers.
Promising a vast array of "quality" products, they deliver nothing but disappointment. The product selection is severely lacking in both quantity and quality, making their service utterly futile.
Their reckless disregard for customer data is horrifying. After deleting their app within the 7-day trial period, I was shocked to discover Spocket had retained my payment information unlawfully and charged me an outrageous $140 CAD. A clear violation of trust and basic customer rights, as well as Shopify's policies.
Their customer service is an affront to the term itself. Instead of aiding their patrons, they take pleasure in shrugging off valid refund requests, showing a shocking lack of empathy and blatant disregard for their customers.
Not only did this experience steal my hard-earned money, but it also robbed me of valuable time. Two full days spent wrangling with Shopify, the BBB, Spocket, and PayPal in a desperate bid to recover my funds.
This company made me feel inconsequential and exploited, a mere number in their list of victims. I was treated not as a customer, but as an easy mark.
Do your due diligence before considering Spocket. Take a moment to check their BBB profile (https://www.bbb.org/ca/bc/vancouver/profile/drop-shipper-mailing-services/spocket-inc-0037-2401868) to see the real, unfiltered experiences of users like myself.
I am actively campaigning to have this company removed from Shopify's store. Until that time, I implore my fellow entrepreneurs: avoid Spocket at all costs.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail
SCAM ! You do not get a free trial ! I deleted app after a day then was changed for 30 days ! Scam scam scam scam scam !!!!!!!!!!!
Hi there! Thanks for letting us know about your experience and we hope to resolve this to your benefit and earn you back as a customer. But first, we would like to clarify that we do offer 7-day trial period to users and they are given a week to test out Spocket for free. We are also in the process of updating our billing system as our main goal is to provide you, our customers, a more streamlined process!
Voll der scheiß funktioniert noch nicht mal. Man will nach Produkten suchen die von Deutschland verschickt werden aber jedes mal zeigt er nur Produkte aus den Usa an......
Hallo! Es tut uns leid zu hören, dass es Ihnen etwas schwer gefallen ist, die gesuchten Lieferanten zu finden. Wir würden uns sehr freuen, Sie dabei zu unterstützen. Bitte kontaktieren Sie uns unter support@spocket.co und wir helfen Ihnen gerne weiter!
Hi there! We're sorry to hear you found it a bit difficult to find the suppliers that you were looking for. We would be more than happy to walk you through. Please reach out to us at support@spocket.co and we'll gladly help you out!
They basically had nothing shipping from the U.S. that my customers would want, in quite a well-known niche with a huge following.
Thank you for your feedback. We’re sorry to hear that you couldn’t find the products you were looking for, especially in a niche with high demand. Our goal is to offer a diverse range of products, including those with U.S. shipping options. We appreciate your input and will take it into account as we work on expanding our product selection. If you have specific needs or suggestions, please reach out to our support team. We’re here to help and improve your experience.
This app is not useful, they said it is unlimited products, but its is not.
It does not allow more then 20000 Products.
We do not recommend this app.
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the product limits. While our app does offer a broad range of features, we understand that limitations can be frustrating. We appreciate your input and will take it into consideration as we work to improve our service. If you have any specific issues or need assistance, please reach out to our support team. We’re here to help and address any concerns you may have.
Let's use and I will adjust my rating again, for now they force me to write review for upgrading plan
Hi there! Thank you for taking the time to leave us a review. We’re incredibly sorry that you felt you were forced to leave us a review. We’d love to talk to you more about your experience and hear your input so we can work on it. If you want to speak to us, you may reach our team at support@spocket.co and we will be there to answer right away.
We are, however, glad that you are using Spocket! We surely hope that you are enjoying the use of our app in running a successful online business.
Very limited product line, with very high prices. Each category consists of 1-3 pages of unbranded overpriced products. Requires account setup to view disappointing product line.
Thank you for your feedback. We’re sorry to hear that you found our product line limited and the prices high. We strive to offer a diverse range of quality products and understand that pricing and selection are important factors for our users. We appreciate your comments and will take them into consideration as we work to improve our offerings. If you have specific needs or suggestions, please contact our support team. We’re here to help and ensure a better experience for you.
WARNING - DO NOT USE OR INSTALL THIS APP Out of all the terrible drop shipping apps, this one takes the cake. I have used them for about 4 months and can tell you honestly that this is one of the worst apps on Shopify for the reasons that they don't let you talk to your suppliers. Imagine your customers order being stuck in limbo because you cant even talk to the person who is shipping your order. Not only this, they allow suppliers to have prices that are clearly insane. Imagine trying to sell jewelry at $100's of dollars. Nasa Depot can do so much better than this. DO NOT USE SPOCKET
We understand and we humbly accept your opinion about our app. It is true that the ability to be able to contact the suppliers directly would really be helpful to both you and our own team which is why it is something we have been working really hard on to implement in our future updates. Sadly, we will still need the consent of thousands of suppliers on board with us before we can roll out this said feature. As you may know, we have thousands of users as well so some of our suppliers mentioned that they might get flooded with messages and may not be able to respond or process orders on a timely manner. Rest assured however that we will still be doing our best in facilitating your concerns with them in the meantime. We appreciate your understanding and we wish you well in your business! Thanks!
We’re truly sorry to hear about your experience and understand your frustration. This is definitely not the level of service we aim to provide. We’d like to resolve this issue as quickly as possible and make things right. if you need more help. Our Live Chat is open 24/7 and our email address is support@spocket.co - Eleanor
Hello WickeD Rivers LLC! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby