評論 (6,823)

整體評分
4.7
各級評分數量
  • 84% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2024年9月20日

I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.

AM
香港特別行政區
使用應用程式 38分鐘
Spocket 已回覆 2024年9月23日

Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at support@spocket.co , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor

編輯時間:2024年8月11日

False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details?

If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store!

Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER

Dazzling Delights
愛爾蘭
使用應用程式 2天
Spocket 已回覆 2024年7月11日

I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services.

If you're willing, could you please provide more details about your experience with Spocket via email at support@spocket.co? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin

2024年3月22日

Read All Of The 1 Star Reviews! Don't get scammed.

Highly Disappointed in Spocket.

I signed up for Spocket solely because my supplier had recently switched dropshipping platforms.

We had some issues with Spocket regarding orders and their catalog, we contacted their customer service to no avail. They weren't able to fix the issues. Their customer service was condescending and of absolutely no help.

(DropGenius is Part of the Spocket App)
At one point we also signed up for their service DropGenius to build us a quick website so we could started faster, it was great at first. They told us $1.99 was all we had to pay.

However, after canceling our Spocket, and DropGenius, we still received charges for $59.99 from them.

We reached out to their customer service about these charges, however they refuse to refund them, stating their "No Refunds for any reason" policy.

So now we've been scammed out of our money, and are disputing it with our bank.

So watch out.

Spocket and their service DropGenius Are SCAMS!

(DropGenius is Part of the Spocket App)

PetalPursuits
美國
使用應用程式 8天
Spocket 已回覆 2024年3月30日

Thank you for sharing your feedback with us! We deeply regret any inconvenience you've encountered and sincerely apologize if we haven't met your expectations on this occasion. Nonetheless, we're eager to assist you with your concern. Please feel free to reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. Your understanding and patience are greatly appreciated.

2024年3月15日

you are taking money from me, and Im not using the app since January, I hope you fix your system, im very disssapointed...

Fluxoom
美國
使用應用程式 2個月
Spocket 已回覆 2024年3月17日

Hi Fluxoom!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby

2024年6月3日

very poor quality of the products, as well as not that many items. I dont recommend this app. i will stick with them because I ve paid for the whole year! Before I've subsctibed with them I had a chat with their team and they ensure me that they have a good brands, turn out that is all cheap and crappy :(

Frosted House
保加利亞
使用應用程式 17天
Spocket 已回覆 2024年6月23日

We're committed to providing high-quality products and excellent customer service. We understand that this has not been the case for you, and we're truly sorry for that. We're going to make sure to review our processes and improve our communication with our customers. - Erwin

2024年4月20日

I do not recommend this company because they are scammers who will take money from you by any possible ways. I was subscribed for a free plan and when I login again I received a sign up for spocket- pop up window, and when I clicked to close this window I didn't even know they subscribed me for a paid plan.
Stay away from them ,don't waste your time.

Homeruts
加拿大
使用應用程式 7天
Spocket 已回覆 2024年4月22日

We sincerely apologize for any confusion. Subscribing users without consent is never our intention. We're investigating and committed to improving. Please reach out to us at support@spocket.co for any further assistance.

編輯時間:2024年11月6日

pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)

Oscar et Plume
法國
使用應用程式 大約1小時
Spocket 已回覆 2024年10月21日

Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? support@spocket.co Merci de votre compréhension. - Eleanor

2024年8月13日

Price Is Very High I compare All some Products 40$ to 62$ Defrance
{ Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt }
This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance
I checked 5 to 10 Products Some Products are good But some Products have Very High Prices

Apex MARY
美國
使用應用程式 2天
Spocket 已回覆 2024年8月14日

Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings.

We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is support@spocket.co

Thanks again for bringing this to our attention!

- Eleanor

2024年8月24日

The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.

The Clothing Haven
美國
使用應用程式 大約1小時
Spocket 已回覆 2024年9月10日

Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I

2024年6月15日

Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.

Honeypot Vintage + Consignment
美國
使用應用程式 大約1個月
Spocket 已回覆 2024年6月23日

I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin