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Spocket is so easy to use with many options to pick from. I know my costumers will enjoy. I will shop on Spocket again for inventory.
Thank you for leaving a positive review and loving the app. At Spocket, we continuously strive to serve you better. Looking forward to assisting you in the future! - Irene
Thanks for sharing a detail story of how you started your ecommerce using Spocket which is from US and Europe, provides trusted and reliable products and give faster delivery time. Really benefited from your story. Appreciate and give a ray of hope to someone like me and many others I believe who is struggling to gain sales. Looking forward to gain sales with Spocket.
Hello, in principle everything is fine even if on some occasions the app crashed but for the moment I can not say more.
Your trust in us will not be wasted and you can look forward to even more future improvements! Thank you for choosing Spocket! -AJ
Very bad. Not even worth just the one star. If you delete this app from Shopify, Pro subscription will just start.
Hey there! We appreciate this feedback that you provided us and we’re sorry to hear that you feel this way. We always want to do the best for our customers and we always ensure that they get what they need. We want to assure you that we don’t make any changes on your account unless requested by you.
It would really help us a lot if you could provide us with what happened in your situation so that we can address it better and further improve ourselves. You can always reach out to us at support@spocket.co if you need any assistance.
We hope that you join the Spocket family again in the future as we will only become better and better for all of you.
the easiness to imports products, US EU and other countries suppliers not too long delivery that what they charge on if you want to dropship quality products choose high plan if not highest
As always, we appreciate your honesty and understanding. We admit that Spocket still has room for improvements which is why we continue to do our best to make Spocket the perfect app for all drop shippers. You can be sure that our support for you is always available. Thank you for choosing Spocket!
If I could give zero stars, I would. I love the idea of this app but it has terrible flaws. The products are very limited. The prices are outrageous. And Shipping Times Are Falsely Advertised as 1-3 day shipping... Worst of all they actually want you to pay $ for this app... I'm based in the US maybe the app is better in the EU but from my personal experience it's not worth the download space...
Thank you for your feedback! We're sorry you feel that way. Spocket currently has over a million active products on our platform with thousands of direct suppliers so there are plenty of products to choose from. Regarding your concern with shipping times, please know that our suppliers' processing + shipping time should be adhered to as they advertised otherwise your order would be valid for a refund if delayed. Please feel free to test it out for yourself. We're glad you love the idea behind our app and we're certainly open to suggestions and feedback. Please feel free to reach out to us at support@spocket.co and we'll gladly assist you however we can. Thanks!
Not enough quality products and does NOT compare to Aliexpress. I also fail to see why anyone would pay to use a dropshipper when most of them give this service for free.
Thanks for this feedback! Please know we are bringing in more suppliers which means more quality products in your niche/category. We’ve made our pricing that way to more accurately reflect the value users get from our tool - automating the order process of dropshipping and branded invoices. As always, we would greatly appreciate if you can let us know what else we can improve on by reaching out to us at support@spocket.co. Looking forward to hearing from you!
Oggi e il primo giorno di utilizzo e per il momento mi piace come funzioni , più avanti vedrò che riscontri avrò nel mio negozio
Benvenuto su Spocket! Siamo felici di averti con noi e non vediamo l'ora di crescere insieme. Grazie! -John
I used this app to find funny tees for dads. It's been pretty intuitive so far. I've been impressed by the simple interface and the easy way I was able to push products to my store.
Thanks so much for your wonderful feedback. We hope the dad tees you sell make dads all over the world happy and possibly make them limit the dad jokes (although who are we kidding, we love it when dad makes dad jokes).
Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store.
The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me.
I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected.
A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having.
This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away.
A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!!
Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app.
My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works.
I just wanted to leave this review in hopes that no one else goes thru this. A
First of all, thanks for raising the issue you had as this would serve as a good basis for improvement of both our Support team and of course, the platform itself. We're always trying to better the what customers experience with the app and so feedback like this definitely helps. Following this, we would like to extend our sincerest apologies for what you experienced.
Our Support team tries their very best to attend to all issues and keep customers updated on developments to cases such as yours.
Please do know that the bug you mentioned is an issue we're currently trying to fix and that we are not in the practice of misleading our members. We're always trying to improve the app and find resolutions to issues that arise with its usage to give merchants such as yourself a better experience.
We wish you the best in your future commitments and again, we do apologize for the inconvenience that the bug has caused you.