評價 (6,502)
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Spocket is a scam. Horrible experiences from the beginning:
- It shows that you have to pay an extra fee to talk with vendors. When you pay it, it appears that the chat functionality doesn't actually even work and there is no way to contact suppliers directly. You have to contact suppliers via Spocket chat and it takes more than 4 days to get back to you with an answer if they even get back! And your customers are waiting.
- They preview vendors with 5* feedback and 1-2 shipping days. The reality is that the vendors there do not fulfill even an order for a product that shows 1000pcs in stock and the reason is "out of stock"?! And products also go randomly out of stock all the time or just disappear. Please save your time and avoid this platform.
My sincere apologies for this less-than-perfect experience. We understand how important your orders are and with that being said, we'll reach out to you as soon as possible, or kindly send us an email at support@spocket.co and we'll sort this out for you! - AJ
The app works properly, and love the functionality they offer. The app works properly, and love the functionality they offer.
Awesome! So happy to know you are satisfied with our services. We'll keep on improving Spocket for you. Thank you for choosing us!
The App drew my attention during the outbreak and luckily it solved my issue. Good, good, great!!!!!
Happy to be of help and assistance during these difficult times! We're glad you are able to find us. Thank you for trusting our services!
Don t install that scam app. The free trial is a total scam. You must disinstall the subsciption with the Spocket scam website and if you disinstall the app from shopify you will be charge from them. I have see 100 dollars from my bank statement and that doesn t appear in the Shopify invoice statement. Be carefull with scam App like that. I will start the Chargeback soon
I’m truly sorry to hear about the difficulties you’ve faced with our app and the billing issues you’ve encountered. We understand how frustrating it can be to deal with unexpected charges and unclear billing practices.
Here’s how we’re addressing your concerns:
Billing Issues: We take billing and subscription issues very seriously. Please reach out to us directly at [Your Contact Email] with your account details and any relevant information about the charges you’ve noticed. We will investigate the issue and work to resolve it promptly.
Subscription Cancellation: We understand the importance of clear and effective subscription management. We are reviewing our processes to ensure that cancellations are handled correctly and that users are not charged unexpectedly.
Improving Transparency: Your feedback highlights a need for better clarity in our billing and subscription procedures. We are committed to making improvements to avoid such issues in the future. - Eleanor
Very disappointed as new business owner and subscriber to Spocket. My first order was submitted and paid for. Later found out that the supplier deactivated the item. I was advised by Spocket to contact the supplier because my order could still be filled. Was provided confirmation that the order was shipped along with a tracking number. Five days later, checked tracking number and per USPS, the shipment was canceled the same day they told me it was shipped. Additionally, when they marked it as fulfilled (not true) it sent an automatic email to the customer who was under the belief that the item was on its way. My second order was submitted and when I went to pay, I got a message that the supplier is "not taking orders from December 2020 to March 2021" and I should notify my customer that there will be a delay. How is this information not given in advance of me loading the items to my store? This is terrible service for my first 2 attempts to utilize Spocket. Will be deleting this app as soon as my first issue is resolved and my money is refunded or item is delivered. It costs too much to have access for what I have been put through in my first 2 weeks with them. Be cautious!
Thank you for letting us know and for sharing your experience! We're very sad to know about this. Our sincerest apologies for any inconvenience we may have caused you. You can expect that we will do everything we can to make sure your concerns are resolved immediately. We are already taking the appropriate actions as we speak. We'll have one of our account managers reach out to you directly to help make things better and solve any issues you have. We appreciate your kind understanding and extended patience!
The best app I've used soo far definitely worth a try for newbies. I used this app for the dropshipping.
awesome app it saves me alot of time and money get the app the us shipping is fast and the eu shipping nas well
Thanks for your feedback! We are happy that you love the experience. We absolutely have more good products that can ship fast! Let us know if you need assistance. - Erwin
I love it because there are better shipping time sand better prices. I highly recommend this app to everyone
Appreciate the recommendation! Glad you loved our platform! Fast shipping and competitive prices is very important so we always do our best to provide you with only the best suppliers. Thank you!
There are some bugs here and there when importing prices, so always check just in case! Otherwise I love this app!
Oh no! We would like to hear more about these bugs in detail so we can forward them to our developers. Please contact us at support@spocket.co, I look forward to hearing from you! - Irene
top top top best ever 2023
Hello NOR Store! We are glad that Spocket has exceeded your expectations! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby