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DO NOT USE THIS APP - THEY STOLE OUR MONEY AND NOW THEY WON'T RESPOND. WE HAVE MADE A COMPLAINT TO SHOPIFY TOO.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.
I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.
I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.
They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.
So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.
This honestly has to be the worst experience I've had with a subscription service hands down.
Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Charged me after cancelling my account. They "processed" a refund and after the time frame they gave me, I haven't received it yet. Reached out to customer service to follow up and advised me to reach out to Shopify. Now Shopify is telling me to reach out to them so we are just going in circles and I'm down $110. :(
We sincerely apologize for the inconvenience and frustration you've experienced. It's disheartening to hear about your billing issue and the challenges you've faced in obtaining a refund. We take these matters very seriously, and we assure you that we are actively investigating this issue to resolve it promptly and we apologize for any inconvenience this has caused you. Our customer support manager is actively working on your case and will reach out to you with updates as soon as possible. Thank you for your patience and understanding.
BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.
We’re truly sorry to hear about your experience and the frustration it has caused. We strive to be transparent with our users, and it’s concerning to learn that you felt misled. We understand that our subscription process and product offerings didn’t meet your expectations, and we apologize for any inconvenience.
We value your feedback and would like to resolve this to your satisfaction. Please contact our support team you can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co so we can assist you further.
Thank you for bringing this to our attention. - Eleanor
I did not actively use the trial period subscription in my shop, yet I was charged 99 USD for 1 month without my knowledge. I objected to this injustice, but they do not respond to emails
Thank you for taking the time to share your feedback with us! We value your satisfaction and strive to provide the best service possible. We'd like to discuss your concerns regarding the subscription fees and explore potential solutions. Please reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. We look forward to assisting you.
The website freezes a lot.
Thank you for bringing this to our attention. We’re sorry to hear that you’re experiencing issues with the website freezing. This is not the experience we want for our users, and we’re currently looking into the issue to resolve it as quickly as possible. Your feedback is invaluable in helping us improve, and we appreciate your patience while we work on a solution. If you encounter any further issues or have additional feedback, please don’t hesitate to reach out to our support team.
You can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co
- Eleanor
i am unable to see first
Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide a great environment for everyone, and I’d love to understand more about your concerns. Please feel free to reach out directly send us an email at support@spocket.co so we can address this and improve. - Eleanor
They charge you automatically and don't give refund !!!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
nicht benutzbar, muss bezahlt werden
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Dienst nicht nutzbar fanden. Wir bemühen uns, unsere Angebote klar und einfach zu gestalten, und wir verstehen, dass Preis und Zugänglichkeit wichtige Faktoren sind.
Wenn Sie möchten, helfen wir Ihnen gerne dabei, das Produkt optimal zu nutzen, oder gehen auf Ihre speziellen Bedenken ein. Wenden Sie sich an support@spocket.co, und wir werden unser Bestes tun, um alle Ihre Probleme zu lösen.
Wir freuen uns über Ihre Anregungen und hoffen, dass wir Ihre Erfahrungen in Zukunft noch verbessern können! - Eleanor 😊
Garbage,can't be used after deduction.
dda72c-99.myshopify.com
We sincerely apologize for the inconvenience you've experienced. Could you please contact us via email at support@spocket.co and provide us with more details about the situation? This will enable us to investigate the matter promptly and take appropriate actions. Thank you for your understanding, and we look forward to resolving this issue for you as soon as possible.