Spocket ‑ 美國與歐洲聯盟代發貨 , 5,155 則評價

Spocket is good as long as you don’t have an order issue. The moment there’s an issue, the communication between suppliers and vendors is terrible. Miscommunication is the reason I’ve had to refund multiple customers in the last two weeks. Once again it’s a toss up with this drop shipper, sometimes it’s good and sometimes it’s REALLY bad.

They will charge you when not necessary and give you a very weird explanation. Buyer Beware!

I'm giving it 2 stars because they have great customer support, and they try to help, but I guess they have limited access when it comes to technical support.
I have been about a month, made 9 sales, and only 2 sales I was able to completely fulfill, even though they reached the customers after 3 weeks. 6 orders I had to refund due to technical issues with Aliscraper ( AliExpress ). Now I have 1 new order that I can't fulfill it's giving an error message. I really put a lot of effort and money into building the shop, but it doesn't look like I'm lasting here. Probably will stay a little more time, then I decide. if things change I will change my review, either to lower or higher ratings.

To Be Honest about my review I write it just about 1 month from the date I start using spocket.
My store currency was in SEK then i decided to change to USD, after changing store currency the system of Spoket didn't recognize that and all products prices was missed up by X10 the actual selling price, let's say your product selling at $50 it was shown at "500$", I had also subscription with Dsers but "Dsers" so smart with 1 click you can just update selling price, lets say your markup 40% and decide tomorrow to change it to 60% Markup you can do it with 1 click and it will update all of you products That's Dsers.. Unfortunately Spocket not that Smart also customer service... Spocket Having good quality Products Yes but also come with higher dropshipping cost.. also the subscription charges i consider high... CJ Dropshipping comes with No Subscription charge or the minimum..
Also i want to write about my experience with Robbie from Spocket Customer service.. after I got this problem with the pricing i had to delete all my products from my store then remove it from spocket import list then adding the product again so the system can identify the new price... after this situation i had to block my card so i can pause the subscription. Mr. Robbie i think he was very upset about this and address an email to me saying that quote " I understand where you are coming from" end of quote..... I believe that customer service representatives should be knowledgeable, attentive, and proactive in helping customers resolve their concerns. However, my experience with Robbie did not meet these expectations, and it left me feeling dissatisfied and unsupported. it's not appropriate to address one of your customer like this... especially in selling & Marketing business.. also i had noted during my interaction with the staff on live chat support... they can leave you talking to your self if they feel that they are bored or that they wana leave to have a cop of coffee or something.. anyhow i want to thank Edrielle and Jessa they they assist me in my problem... No Thanks for Mr. Robbie.. That's it that's my experience with Spocket. I hope I'm fair in my opinion.... Now left with rating that i had to make i will but 0 stars for Robbie as customer service, and as system 2 stars and for the supplier of spocket will give 2 stars & for the products will give 5 stars.. so the weight average is 2.25 star.

I feel this works well. I think they should offer more for the lower cost subscriptions but yes this is a great shop to use.
offer something for a dollar it should be a dollar

mid, jsut starting to try it but to just import an item i need to sign up for a trial and even if it doesnt work i might have to pay a lot.

easy to use but too expensive, wanted to connect both my stores to the 1 account but thats not supported so i would have to subscribe to another plan ....

All good at first but you quickly realize that alot of the products can be had at a cheaper rate.

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.