Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide range of quality products from reliable US and EU suppliers. Its seamless integration with Shopify and WooCommerce, user-friendly interface, real-time inventory, and automatic order processing are highly valued. Merchants also commend the responsive customer service and the option to order samples. The focus on US and EU suppliers often results in shorter shipping times, enhancing customer satisfaction and store reputation. Some merchants find the pricing reasonable for the value offered.

May 7, 2023

This app has a variety of good products, I have been answered all of my question by the administrators, however the "STARTER" subscription is perhaps too expensive for what it offers, the amount of products available with it is limited, it just could be overall a little better.
But in general, I love this app.

Dhen's Hacks
Belgium
About 1 month using the app
Spocket replied May 7, 2023

We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more.
I will make sure to have this documented and raised with our team. We would also love to share with you our Promotional pans that can definitely suit your needs!
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

May 10, 2023

I am just starting out but so far I am imperssed and will continue to offer their products on my shopify site.

Toying With Chaos
United States
3 months using the app
Spocket replied May 10, 2023

We’re glad that you were satisfied with your Spocket experience and would love to hear some additional feedback about how we could improve our service even more. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

May 14, 2023

This app is okay. Doesn't really make Drop Shipping easier then any other website. The App was hard to download and shuts down a lot.

WITTYSPHERE
United States
About 2 months using the app
Spocket replied May 14, 2023

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more.Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

October 5, 2023

Turkish language support needs to be added

Methien
United Kingdom
4 days using the app
Spocket replied October 7, 2023

Hi Methien! Deneyiminizi duyduğumuza çok üzüldük ama paylaştığınız için teşekkür ederiz! Bu, neyi geliştirebileceğimizi bilmemize yardımcı olur ve bu endişeleri çözmek için uygun önlemlerin alınacağından emin olabilirsiniz. Biz çözüm odaklı bir şirketiz ve bunu sizin için çözmek isteriz. Lütfen istediğiniz zaman support@spocket.co adresinden bize ulaşmaktan çekinmeyin. Bize bir şans verdiğiniz için teşekkür ederiz ve size en iyisini dileriz! - Abigail

May 16, 2023

Still new/ Too early to rate fairly but the prompt to respond to this survey would not go away. Not a fan so far.

Dazzling Diva Beauty
United States
10 months using the app
Spocket replied May 20, 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail

July 8, 2023

Fast shipping good quality but oftentimes the more preferable products are locked behind the premium badge and it's limitations depending on your program other then that it's pretty solid choice for supplying your store

Celestial Fashion
Greece
About 1 month using the app
Spocket replied July 8, 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail

February 16, 2024

Pour le moment je n’ai pas de client, je vais tester spoket Je trouve que l’abonnement est quand même assez cher

S&M boutique
France
Spocket replied February 17, 2024

Hi S&M Boutique!
Merci d'avoir publié un avis ! Nous aimerions savoir comment pouvons-nous offrir une meilleure expérience la prochaine fois. Nous aimerions avoir l’opportunité de discuter et d’étudier plus en détail vos commentaires. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à support@spocket.co - Abby

February 4, 2024

Kündigungsprozess war schwer, Produkte solala, wenige für EU und DE meiner Meinung nach

selektronIQ
Germany
26 minutes using the app
Spocket replied February 6, 2024

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Abby

July 23, 2023

Easy to use
.took all the hassle of building a store.

My Store
Ireland
2 months using the app
Spocket replied July 25, 2023

We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Abigail

July 11, 2023

Having problem import items from Aliexpress. Pushing to upgrade plan for "better one". Common, let me try and I'll make some decision.

Gene's store
United States
About 2 hours using the app
Spocket replied July 14, 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail