Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide range of quality products from reliable US and EU suppliers. Its seamless integration with Shopify and WooCommerce, user-friendly interface, real-time inventory, and automatic order processing are highly valued. Merchants also commend the responsive customer service and the option to order samples. The focus on US and EU suppliers often results in shorter shipping times, enhancing customer satisfaction and store reputation. Some merchants find the pricing reasonable for the value offered.

August 15, 2023

rating for the free gift hahahahahhahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha

La Eudora
Netherlands
9 days using the app
Spocket replied August 16, 2023

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail - Abigail

August 30, 2023

La aplicación es buena y le puedes sacar mucha rentabilidad, aunque los costos son demasiado altos para los principiantes.

VarónVenture
Colombia
About 1 hour using the app
Spocket replied August 31, 2023

Nos alegra que haya quedado satisfecho con su experiencia y nos encantaría escuchar comentarios adicionales sobre cómo podríamos mejorar nuestro servicio aún más. Lo invitamos a contactarnos por correo electrónico a support@spocket.co o chat en vivo 24x7 para discutir su experiencia con más detalle. - Abigail

Edited May 16, 2023

Good so far, I don't have much experience with this yet but Spocket has definitely made it easier to learn and start this e-commerce process.

Roome Collective
Canada
2 minutes using the app
Spocket replied May 16, 2023

We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

February 13, 2019

I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.

First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.

This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.

I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.

Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.

Sun, Surf, Sand, Sky is Supporting Animal Rescue on Land and Sea
United States
Over 3 years using the app
May 26, 2021

It’s a very smooth process processing a order. Great for women but men’s clothes etc not so much. They used to have a lot more products. The price point and products don’t really match at this point.

SuperiorDaily
United States
Almost 2 years using the app
Spocket replied May 29, 2021

We appreciate your helpful feedback! Rest assured that we are and will constantly add more selections for you. We'd love to discuss and recommend some top suppliers for you! We also would be happy to clarify regarding any pricing concerns. Please reach out to us at support@spocket.co and we'll gladly help however we can. Thank you very much! -John

February 20, 2018

I am on the fence between 3 and 4 stars. The interface is nice. With Australia, Canada, USA, and Spain vendors, most product descriptions are better than those limited to China, though some from China are also included.

Restricting product searches to specific types of products yields limited results. Inventory is mostly apparel. Many items are nearly out of stock. If you hunt very well, you can end up with a few good products.

Clinicalposters
United States
Almost 2 years using the app
November 3, 2019

Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.

Lady Galore
United States
Almost 2 years using the app
August 19, 2022

Its a good app just suppliers sometimes take a bit too long too ship even though on the product time frame is shorter

Gabriela Dream Couture
United States
Over 1 year using the app
Spocket replied August 19, 2022

Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

January 18, 2019

Let me start off. If you are looking for sourced products, they have some excellent suppliers. They have a great app and it's very easy to use.

Unfortunately, there are some products that their suppliers are selling where the cost is 200% higher than the cost through Oberlo or other supply channels and their suppliers say shipping from US and it's shown up from China Not cool! I really think they need to hire a cost analyst and do some comparative analyses between what their suppliers are listing as cost and what the other channels are selling. Like every supplier channel or source, do your homework. Don't cut your margin if you can buy it elsewhere for 50% less.

I think this app is going to be a great app someday, but right now, the modifying of features between free and paid is not cost effective. Bottom line, great app with caution.

The Fugly Mug Company
United States
Over 1 year using the app
June 14, 2022

This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.

My Green Gifts
United States
About 1 year using the app
Spocket replied June 14, 2022

Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. -Erwin