Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide range of quality products from reliable US and EU suppliers. Its seamless integration with Shopify and WooCommerce, user-friendly interface, real-time inventory, and automatic order processing are highly valued. Merchants also commend the responsive customer service and the option to order samples. The focus on US and EU suppliers often results in shorter shipping times, enhancing customer satisfaction and store reputation. Some merchants find the pricing reasonable for the value offered.

Edited November 4, 2018

Everything from ordering right through to fulfilment is smooth but a major downside is you have to signup to PRO before you can use the live chat which I did do and it took nearly 24hrs to get a reply - not worth it. Stay on the basic plan unless you desperately need to chat to someone in the chat. Also, you can only offer 25 products on the basic plan thus forcing you to upgrade that's why only 3 stars!

The Gadget Zone
United Kingdom
About 1 year using the app
August 17, 2021

I feel like I am over paying for this app and I'm honestly disappointed. You aren't able to sell on Google Shop, Etsy, or Ebay. There are NO product reviews so it makes it hard to know if the product really is good. I wish you could at least see reviews and you were able to put them on your site too.

Limitless Decors
United States
12 months using the app
Spocket replied August 18, 2021

Thank you for sharing your honest feedback! You'd be happy to know that the feature to allow product/supplier reviews and being able to sell on more platforms is already in the works and may be implemented soon! Our developers are taking their time to make sure that this feature will be flawless, as we understand that this is something that can help improve both our experiences with products and suppliers. Meanwhile, our "Order Sample" feature is one sure way to actually see if the product you are planning to sell is a good fit for your store. Also, another way would be to reach out to our 24/7 support team and simply ask about how a specific listing is doing in terms of sales. We're more than happy to help make your experience better! Please don't hesitate to reach out to us anytime! Thank you! -John

December 5, 2022

Håller på att prova med ser bra ut än. Ska testa mig fram och se men lätt hemsida och lätt att förstå

Belzo
Sweden
11 months using the app
Spocket replied December 6, 2022

Vi är glada att du var nöjd med din upplevelse och skulle gärna vilja höra ytterligare feedback om hur vi kan förbättra vår tjänst ännu mer. Vi inbjuder dig att kontakta oss via e-post på support@spocket.co eller 24x7 livechatt för att diskutera din upplevelse mer i detalj. - Erwin

Translate: We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

June 3, 2020

I’ve been using this app for about 3 months. The only reason why i didn’t give it 1 star is because of the customer service from spocket. It’s great. BUT... the suppliers Do not care about your business. Careless mistakes, sending the wrong product, send one item when the customer ordered 2. The shipping times DO NOT.. i repeat DO NOT match what spocket writes on the product descriptions. Some items ship quick, some take months. Long story short... I know that in order for me to grow my brand I’m going to need to find new suppliers.

Mocha Glow
United States
11 months using the app
Spocket replied June 6, 2020

Thank you for the honest review! We appreciate it as it helps us further improve our platform even more. You can rest assured that we will do our best to work with the suppliers to avoid future mistakes and issues. Please feel free to reach out to us at support@spocket.co so that we may be able to give you recommendations for your store. Our customer service will surely help you out! Thank you for the understanding!

Edited December 4, 2020

I will tell you Spocket is a great app when it wants to be, but there are so many issues with Spocket, it's made want to cancel. First the good... The production selection and pricing is good. You will make money off these items. The selection is great too. Now the bad. When an issue arrives, you need to contact support. I had several of their suppliers send out the cost invoice instead of the price invoice. So when you charge $35 for an item that cost $11, and your customer wants to know why the invoice says $11 when you charged $35, have fun with that conversation. Another situation where Spocket onboarded a supplier and I went to try to purchase the item and the supplier hasn't setup their billing correctly, and now 5 days later, it is still not setup, and they get no response from the supplier, and now my customer is ticked off, and I am told I have to wait. If Spocket onboarded correctly, they should be running a sandbox transaction to make the client is setup correctly. So before you invest in Spocket understand, they have great prices, great selection, and decent customer service, but their proccess management is ineffective.

Inspired Gift Shop
United States
10 months using the app
Spocket replied November 18, 2020

Your honest feedback and opinion is well appreciated. We are very happy to know about your success! You can rest assured that we will always be here for you whenever you need us. Looking forward to growing together! Thank you for trusting our services!

February 20, 2018

Spocket is user friendly. One good thing is you can search your item per country

Heavenlies
United Kingdom
9 months using the app
February 5, 2020

I like the app but the product costs are high compared to other sites
Costs need to go down.Thank you

MY CROWN LLC
United States
9 months using the app
January 5, 2023

Super easy to set it all up and have it linked to my store. Only complaint is there's not a huge variety, but when I do find a product it's usually a super nice find.

Rick's Shoes
United States
8 months using the app
Spocket replied January 5, 2023

Thanks for sharing your experience with us. We'd love to hear more about what products you're looking for. Someone will be in touch soon so we can get this addressed for you as soon as possible!

October 19, 2020

They're okay. They're a bit lost on communication and not always the best help but they are the quickest and easiest way to not only add items to my inventory but push them to my store as well. The communication needs a lot of help starting with having to pay for chat support,

Angel Spvt
United States
8 months using the app
Spocket replied October 19, 2020

We appreciate you letting us know about your experience as it helps us to further improve the way we do things. Here at Spocket - we aim to always provide the best support possible. We would love to hear more about your experience and how we can make things better for you! Please don't hesitate to reach out to us about this at support@spocket.co! Thank you very much for providing us with your valuable feedback and for being with Spocket!

November 7, 2019

prices are a little high to purchase which means harder to sell to customers, there is not a lot of choices, unless you have the higher priced plan which can be difficult for people just starting out

Bend the Trends
United States
8 months using the app