Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide range of quality products from reliable US and EU suppliers. Its seamless integration with Shopify and WooCommerce, user-friendly interface, real-time inventory, and automatic order processing are highly valued. Merchants also commend the responsive customer service and the option to order samples. The focus on US and EU suppliers often results in shorter shipping times, enhancing customer satisfaction and store reputation. Some merchants find the pricing reasonable for the value offered.

Edited November 5, 2019

I used this app to find items with faster shipping. I like how it provides descriptions. helpful!

Fine Line Designs
United States
8 months using the app
May 27, 2020

Decent app with questionable suppliers but overall a good selection of products. Unfortunately, I'm still being charged for their premium plan (despite no longer having their app integrated with my store for over a month now). Not sure I'd recommend.

Mystic Motel
United States
7 months using the app
Spocket replied May 30, 2020

Thanks for letting us know! We would be more than happy to sort your account for you and take the appropriate actions required. Please feel free to reach out to us at support@spocket.co and we'll gladly assist you!

November 7, 2019

I have found the suppliers run out of stock and don't restock for weeks on end. The products are FAR more expensive than AliExpress ..the shipping costs are extortionate. I wish the "cost" would import to Shopify along with the price etc. I always have to manually go in and maintain "cost" on Shopify after an import

My Bare Face
United Kingdom
7 months using the app
Spocket replied November 11, 2019

Thanks for your feedback! We are grateful to hear your comment as this helps us know which areas in Spocket we need to improve on especially when it comes to suppliers. Someone from the Support team will be in touch and hopefully, get more insight on your end.

May 13, 2019

I think is a little high in price for the quality of the products. I order some samples and it was a disaster, thank God it was me and not my customers. I had the premium plan but is not worth it, use the basic plan you will be fine.

Sussyes
United States
7 months using the app
Spocket replied May 14, 2019

Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us. We really appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.

March 19, 2020

Wishing fulfillment would be much faster. The supplier we chose ships out of the US and is still taking 13 business days to fulfill

FlyKidzFashion
United States
6 months using the app
Spocket replied May 24, 2020

We're sorry to hear that our supplier was not able to meet your expectations with the fulfillment. We thank you for your understanding with some of the unexpected delays due to the current situation with some of the carriers. Rest assured we will do our best to support you all throughout!

October 9, 2018

Spocket apps is really good but I found out that the prices of the products are expensive. There are products that sometimes descriptions are not appropriate, no measurements etc.

Twinstore
Canada
6 months using the app
December 9, 2022

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Luxury Home
Germany
6 months using the app
Spocket replied December 12, 2022

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

June 2, 2018

beautiful products that many a buyer would like to purchase. I'm looking forward to my partnership with spocket to increase my sales

Alpha Wolf Hair Beauty
Australia
6 months using the app
January 18, 2023

So far so good. I had to chat with the customer support team and I got Russel to help and guidance through some of the process. He seems to be very knowledgeable about what he is doing. If you were grading by stars he would get a ⭐⭐⭐⭐.

washmd89
United States
6 months using the app
Spocket replied January 19, 2023

Thank you for your input! It gives us great pleasure to hear that you enjoy the app and that Russel was able to assist you as needed. Your kind words inspire us to keep doing our best. Thank you once more, and have a wonderful day. - Irene

October 11, 2018

This app is great for product sourcing but some of the features are questionable when it comes to working properly. We has a supplier on our site and ran a real order, then when we tried to fulfill it said the supplier was gone. Support claimed it should have taken the products automatically off our store but it did not and now we cant' fulfill the order.

They claimed it was something wrong with the code. The pricing range markup section is also questionable that it works. You click save and thats it, there is no indication that the products updated and after checking in our store after about 10 minutes, no price change happened...

After this support seemed to go ghost and to be very honest is the worst support I have seen thus far on a Shopify app when it comes to response time and actual answers and I have used hundreds throughout the years. We have started a new conversation over a day ago and again still no response...

The only reason we are using the app is for the product sourcing and are evaluating pulling the app altogether within the next month or so because we have now hit a point where we question their features working properly and their support as a whole.

If anything changes we will revise review for the better but until that day comes, if ever, we have to give it 3 stars. Keep in mind if this app didn't have great product selection I would be at 1 star.

Rokooj, LLC
United States
6 months using the app