Reviews (6,574)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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lovely app. It really is very simple, I have to let people know about sprocket for sure. I will definately be back.
Thank you for your recommendation! We're looking forward to working with you in the future. Wish you well on your endeavors. Thanks!
Easy and super convenient! It does everything from the description to shipping for you. Exactly what I've been looking for!
Thank you for your kind words! We strive to make our platform user-friendly and accessible to everyone. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have. Don't hesitate to reach out to us! - Irene
wonderful and makes life a whole lot easier i wold strongly recommend it. dont have to worry about
That's exactly what we aim for! To make your life more easier by automating most of the process! Glad to have you with us! Thanks for using Spocket!
When setting up an e-commerce business there are so many apps that one can add to their store. For me, Spocket is a must have for dropshipping entrepreneurs. I particularly like the prompt customer service offered by Spocket. Today, Prinz helped me with some issues that I had and he made the entire process so smooth for me. Thanks Prinz!
Thank you for leaving a positive review and loving the app. At Spocket, we continuously strive to serve you better. We are glad that Prinz has managed to meet your needs for starting your business. Looking forward to assisting you in the future! -Erwin
Sounds good, will have a better look
The same products but in another country. So nothing special.
This app has made it easy for me to import products to my store. It also provides me shipping from the US giving my customers a faster lead time to receive their orders.
Fast shipping is indeed a deal-breaker for customers today which is why we make sure to only provide you with the best suppliers in the market! Thank you for using our service! - AJ
Terrible! DO NOT USE! Shipping time is horrible for ‘US based items’ people received items in ‘Shein’ packaging (if you don’t know then they are dirt cheap clothing from China) which would of been cheaper if I ordered from Shein and sold the items! Also cancelled my membership they offered a cheaper option and then still charged me $200! Stay away from these guys!
We're happy to have been able to resolve your concern for you regarding your account and subscription. We are hoping to be able to provide you better support and services. Please feel free to reach out to support@spocket.co anytime and we'll gladly assist you however we can!
I love Spocket and all they have to offer!!! I was able to complete my inventory for my new e-commerce store only using them and it was easy to do!!! LOVE LOVE LOVE!!! If your are an up and coming entrepreneur like me I would suggest Spocket as your number one drop-shipper for quality products.
Started working with Spocket 2 weeks ago:
1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient.
2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”.
3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days.
4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”.
5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet.
6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.
We want to extend our sincerest apologies concerning all the issues that you have faced. We try to maintain the highest standards of service, but clearly, that's not what happened here. I am terribly sorry to hear about your experience and hope you will give us an opportunity to discuss this further with you. You can reach out to us via our 24x7 live chat or you can email us on support@spocket.co! We hope to resolve this to your benefit and earn you back as a customer.
Team Spocket!