Reviews (6,574)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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I used this app for Eu and US suppliers. It helped me a lot to find nice products but I believe there is room for improvement on variety.
Prinz helped me out with my question, was very personable and helpful! Made the experience less stressful. I appreciated his assistance.
Marvelous! We're glad Prinz was able to assist you with your inquiry. Please contact us if you require any additional assistance. - Erwin
Really great site with plenty of options. The only difficulty I've had is there not being standardized shipping rates resulting in having to set up a shipping profile for each vendor.
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that your shipping feedback has been raised to our developers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very easy to use and offers the perfect accessories to any store.
Update 2: I am lowering to 1 star after sale experience
Update 1: I am updating my review lower for these reasons
A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces.
1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out
2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis.
3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices.
4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive
I will be removing this app.
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Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.
Here’s how we’re addressing these issues:
Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.
Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.
Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.
Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
Just started with Spocket. Good impression. Quick and useful support response via chat. Interesting collection of products.
I was supported today by Russel. Great help. Patient and good grasp of the issue at hand. Kept promise to come back with a satisfactory answer/solution. Very good!!
Thanks for leaving us such a wonderful review. This kind of feedback is valued by every team member here and it gives us the motivation to continue developing our service. If you have any questions or concerns feel free to contact us. - Irene
This Company LIES
I was going to use this until I read one of the "success stories" on their blog and realized it was actually a FAKE story. When the supposed owner of the store in the case study replied to my comments, she dismissed my inquiries admitting that she didn't write the article, although the entire thing is written in 1st person as if she DID write it...which in itself is very misleading.
She also couldn't even provide me with a business email from her store, to verify the story is true...and instead told me to DM an IG account that looked obviously fake (made just 2 weeks ago with only random indian guys as followers).
For all I know this app may work, but I'd rather not work with a company that lies and makes up success stories to get people on their platform.
Thanks so much for taking the time to review our blogs. We believe you're pertaining to Erin. We can assure you that the story is in fact, real. Erin didn't write the article, we wrote it based on the interview we had with her. With this, her answers were adapted into first person.
We're sure that a lot of other aspiring dropshippers are interested to know more about Erin so we understand why people would want to contact her directly. With the growth of her business and as much as she'd like to answer all questions, we could only assume that she attends to many tasks that ensure the her store runs smoothly.
It is a good dropshipping site to start, it works fine, there are enough products to start a web site.
Thank you for taking a moment to share your feedback at Spocket! Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co -
Abigail
Super Kundenservice und einfache Handhabung. Leah hat mir sehr kompetent und schnell bei meinen Fragen weitergeholfen und mich unterstützt. Gerne wieder.
Vielen Dank, dass Sie Ihre positive Bewertung von Leah's Service geteilt haben. Feedback wie Ihres wird von jedem Teammitglied hier geschätzt und gibt uns die Motivation, unseren Service weiterzuentwickeln. - Irene
i really love how this app makes everything simple. They also have great inventory where i can chose from hundreds of different items to add to my store!