Spocket ‑ US & EU Dropshipping , 3,983 reviews
It is easy to operate and very user friendly, however I wish there were more toy and clothing selections .
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. In the meantime, we'll have this coordinated with our supplier operations team so they will be aware. Reach out to us at firstname.lastname@example.org and we'll help you further with our extensive list of clothing and toy products! - Irene
easy to use but some stuff are expensive. They have quality stuff with great shipping. Definitely recommended.
Thank you so much for your amazing feedback! Rest assured that we are focusing on supplier sourcing and hoping that we can add more products and suppliers that offer fast shipping. We hope to assist you again soon. Reach out to us at email@example.com anytime you need help - Irene
So far so good! Just installed and am adding great products to my store! I've anted to carry products by Red Herring Games for quite some time, and think this may be the best way to get their products into our customers hands!
Thank you for your positive feedback! It's part of our mission to keep empowering you to succeed. We will continue to add new products for you to choose from. If you need assistance, please contact us at firstname.lastname@example.org. - Irene
Recently had a good experience with customer service, product quality has improved over time. Overall happy with product
We are delighted that you enjoyed your experience; our Customer Support team will be delighted to read what you wrote. We're thrilled you found our product and app useful. If you need assistance, please contact us at email@example.com. - Irene
Just started with Spocket. Good impression. Quick and useful support response via chat. Interesting collection of products.
I was supported today by Russel. Great help. Patient and good grasp of the issue at hand. Kept promise to come back with a satisfactory answer/solution. Very good!!
Thanks for leaving us such a wonderful review. This kind of feedback is valued by every team member here and it gives us the motivation to continue developing our service. If you have any questions or concerns feel free to contact us. - Irene
Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it.
I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"!
BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE!
But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them.
Thank you for leaving feedback! We are always curious about how we can improve the experience the next time. We'd like to talk with you and look into your feedback further. I'll make sure to tell Robbie how much of a difference he made and how much we appreciate how he handled the situation. Robbie deserves a pat on the back! - Irene
Because of the areas that the shippers are in. I liked some of the items i also looked at. Plus you ladies are very helpful
Thanks for your awesome feedback! We are so glad to know that you love the app and find our support team helpful. Feel free to reach out to us if you need assistance. Have a lovely day! - Irene
Spocket is a good Dropshipping app for e-commerce Stores. You can find a variety of products to sell in your online store.
We appreciate you taking the time to provide us with feedback. It is our pleasure to provide you with the best dropshipping app available, and rest assured that we will continue to strive. Have a fantastic day! - Irene
Very Good. Hoped to see more products in certain categories with good shipping time serving EU/UK. Still found many good items.
Thank you, The Beard man! We are glad that Spocket has met your expectation and it is our pleasure you love the categories and features. Rest assured that we are bringing more suppliers that can offer fast shipping. Have a lovely day! - Irene
I started using this app because of the products that I found. I have a pet store and there are more pet related products on this.
Purr-fect! Thank you for the suggestion! We do everything we can to make it amazing and simple for you. Appreciate you being with us! - Irene